Frequently Asked Questions
Welcome to the Frequently Asked Questions (FAQ) Page!
Here you will find some of the frequently asked questions about our services. However, if you don't see what you are looking for you can contact us here.
Can I Use my own Appointment Scheduling Software?
Yes! We know you have invested a lot of time and money in your appointment scheduling software. You like it, your staff likes it and knows how to use it, and you have no desire to switch to something new in order to add appointment reminders. We understand that and that's we specifically created our services with that in mind! That's why we offer several methods to integrate your existing scheduling software into our site.
What types of appointment reminders do you offer?
Phone call reminders allow you to use your company number as the caller ID!
Email reminders allow you to add your company logo and colors!
Text reminders that fail can roll to a call automatically at no additional charge!
What types of payment do you accept and how am I charged?
You may store your credit card securely with us to be automatically billed monthly. We never store your Credit Card info on our site. Instead we use Authorize.net to securely store and bill your card. We bill at the end of the month because the amount can vary depending on how many reminders you use.
For large mulit-site organizations, we prefer to bill via email invoice. The invoice will show how many reminders you used at each site/location.
Can I use my company's branding in my appointment reminders?
Yes! You may include your logo and company colors and origination email address in email reminders and you may include your caller id in our phone call reminders. *Note - this is only available with some account types - please see our pricing page for details.
Do you offer appointment reminder services outside the United States?
Unlike many other appointment reminder services that offer worldwide service, we only offer service in The United States and Canada. This allows us to concentrate on outstanding service within these 2 countries. As well, we are based in Denver, CO and we never outsource or store data outside the U.S.
Do I need to sign a contract?
Most appointment reminder companies will try to lock you down with a contract that includes a minimum spend and/or time period. With AppointmentReminders.com, there are no start up fees, or hidden fees, and you may cancel your service at any time. We believe that our service speaks for itself. If you are happy with us, you will stick around - and most do!
Do you integrate with smartphones?
Although we do not provide our own app, you can schedule your appointments through Google Calendar on your smartphone and have it flow through seamlessly to our service. You can also change the colors, and view responses to your appointments in Google Calendar based on the replies to the reminders. This allows you to simply integrate Google Calendar with us and rarely need to log in to the AppointmentReminders.com portal.
Can I import my contact list into your appointment reminder service?
Yes! You can upload contact lists from Outlook or Google or create your own excel or .csv file. You can also add contacts on the fly through our portal or when adding an appointment on Google Calendar.
Do you provide appointment scheduling software?
While we do allow you to schedule appointments directly through our site, we recommend using Google Calendar. You can then easily attach Google Calendar to our service. This way, you can take full advantage of Google Calendars features such as recurring appts, and mobile device compatibility.
Can I send bulk appointment reminders?
Yes! You can create distribution lists with any customers that you choose. Then you can create and schedule appointment reminders to the entire list. You can also upload excel or csv files with appointment reminder information directly through our website.
Do you provide a programming API?
We provide a secure web URL (https) for you to connect to programmatically. We provide samples in C# and VB.net although you can use any language that you want. *Note - This is only available with some account types.
We also provide a file upload/download utility that includes all the API functionality built-in. You can configure this application to look in specific folders for files as well as download appointment reminder results and replies.
What kinds of businesses do you support?
Some of our clients include hospitals, physical therapy, family medicine, dentists, doctors, chiropractors, therapists, hairdressers, car dealerships, training facilities, salons, auto detailers, real estate agents, restaurants, consulting firms, and many other types of businesses. Most of the companies that use our service schedule appointments with customers or patients, but many use our service to send out promotions and sales announcements as well.