Using Text Message Appointment Reminders

According to Statista.com, 274.7 million Americans access the Internet through their cell phone. Worldwide mobile internet users stand at 3.8 billion (49% of the world population) with an upward trend. This has a significant implication on professional businesses and service providers that rely on appointment booking. And now after the global pandemic, virtual platforms are a real necessity. Text message appointment reminders are the perfect tool.

Businesses are striving to revamp their operations to seamlessly serve their customers. Conversely, customers are looking for convenience in services like appointment booking that utilize text/SMS reminder apps and online applications.

No matter what industry you are in, eliminating manual repetitive appointment management tasks is a significant time-saver. Offering services via appointment booking plays an integral part in the success of your business.

To pick the best text reminder apps for your business you should first know what they are, the main types available in the market, and how they can transform your business.

What are text reminder apps?

Also called SMS reminder apps, automated text reminder apps are business tools that professionals like you use to notify and remind their clients of forthcoming services.

Two main types of text reminder apps

Text reminder apps can be web-based or mobile apps. Appointment reminder text message apps for businesses in the market can be available in either web, mobile app, or both.

Web-based text reminder apps

These are applications that exclusively run-on web servers. You can access web-based text reminder apps via a web browser with an active internet connection. You can access web-based apps without installing any software on your device.

Mobile text reminder apps

Text/ SMS appointment reminder apps are designed to run on phone devices like iPhones and Android. They can also run-on tablets and sometimes require a user to download them usually from Google Play Store for Android devices or Apple App Store for iOS devices.

The best part about Appointment Reminders is we have one program that offers appointment reminders on a variety of platforms. This includes emails messages and automated text reminders.

How can text reminder apps boost your business?

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1. Increase your revenue

Appointment reminder text messages will reduce no-shows, ensuring your prospective and current clients attend their appointments. You’ll also save time that you could otherwise spend manually reaching out to customers to serve them. In the end, more service to your clients will increase your income, hence, your bottom line.

2. Faster responses

Text/SMS reminders have a higher open rate than emails. This also means clients can respond to your live or automated text reminder within minutes of receiving a text/SMS. In case a client is not able to make it to an appointment, they can request to reschedule their appointment directly.

3. Create a positive impression

 More than 57% of clients positively perceive business with SMS functionalities. About half of these can readily recommend you to their friends if you reach out via text. Another 64% of people prefer text/SMS appointment reminders over voice when reaching out. Again, you have another solid reason to use automated text reminder apps.

4. Millennials like text reminders

About 75% of millennials consider text a convenient means to get reminders for their appointments. They find it helpful and are less likely to miss their appointment.

5.Significant no-show reduction

It can be very frustrating when clients book an appointment and fail to show up or cancel. Text/ SMS appointment Reminders have been shown to reduce no-shows by as much as 80%. Automated text reminder apps are the go-to solution to reduce the occurrence of no-shows.

6. Minimize cancellations

Upon receipt of an appointment reminder text message, only less than 5% of clients tend to cancel an appointment. To many, it tells them you are there for them waiting to address their concerns, and will feel indebted to you if they cancel the appointment.

Reminder Text Message Samples

An appointment reminder text message is generally used as a courtesy for an existing appointment. The recipient doesn’t necessarily have to reply since the message is more of a heads-up. In your text/SMS reminder message, however, consider letting your recipient know how to cancel or reschedule their appointment if necessary. They’re less likely to be a no-show if you offer them a clear and easy way to cancel or reschedule upfront.

These are 8 simple templates to send appointment reminders text messages to your clients or patients.
  1. Hi [Client -NAME], this is a reminder that you have an upcoming appointment with [Company-NAME] on [DATE-TIME].
  2. Hi [Client -NAME], this is a reminder that you have an upcoming appointment with [Company -NAME] on [DATE-TIME]. Please confirm by replying YES.
  3. Hi [Client -NAME], you have an upcoming appointment with [Company -NAME] on [DATE-TIME].
  4. Hi [Client -NAME], don’t forget that you have an upcoming appointment with [Company -NAME] on [DATE-TIME]. We look forward to seeing you.
  5. Hi [Client -NAME], don’t forget that you have an upcoming appointment with [Company -NAME] on [DATE-TIME]. We look forward to seeing you. Please let us know if you are unable to make it.
  1. “REMINDER: Your appointment with Rick is tomorrow at 9:00 AM. The address is 2713 New St. Please reply to this message with any questions”
  2. “This is to remind you of your video call with Williams Law starting in 2 hours at 4 pm. Renee will call you at that time.”

 

  1. “Hey Steven, just a reminder about your appointment at 2 pm this afternoon. Below is a link to driving directions. Let me know if you have any questions, Russ.”

Reminder text message samples by industry

Insurance appointment reminder text message sample

Hi [First Name], it’s [My First Name] from Company NAME. This is just a friendly reminder for your appointment at APPOINTMENT DATE AND TIME. Please be sure to fill out the documents I emailed you before our meeting. Thanks!

Medical patient reminder text messages

Hi [First Name]. This is [My First Name] from Company NAME. Just a reminder to fill out the new patient paperwork we emailed to you before your appointment at APPOINTMENT DATE AND TIME. Thanks!

Hi [First Name]. This is a friendly reminder of your upcoming appointment with the DOCTOR’S NAME on APPOINTMENT DATE AND TIME. If you need to reschedule or cancel, please call this 233-332-2323 or reply to this text within TIME FRAME of your appointment time to avoid a $25 no-show fee.

YOUR TEXT MESSAGE SIGNATURE

Salon/Spas appointment reminder text message

Hi [First Name]! It’s BUSINESS NAME reminding you of your appointment this APPOINTMENT DATE AND TIME. If you need to cancel or reschedule, you can do so online or by replying to this text message at least TIME FRAME before your appointment to avoid charges. Thanks!

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Get started today and be up and running quickly and easily.  We also offer free hands-on live account setup and support for all our tiers. Whether you are a small business or a large HIPAA Compliant medical organization, we have the right account level for you!

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