In most cases, patients just want to be heard. They want to know that you hear them when they complain, offer feedback, or make suggestions. Allowing your patients these opportunities are part of building loyal patients. Here are a few strategies you can use to enhance your patient relationship and build loyal patients.
Create an opportunity to give feedback
Surveys go a long way for patients. Especially if they have a chance to voice their experience immediately after their appointment. This means getting a survey to them as soon as possible after their appointment. An easy way to do this is to use a program like appointmentreminders.com to send your patients a text message with a survey link. Text messages are a convenient and effective way to communicate with your patients.
Offer patient benefits on a regular basis
There are few things patients like more than benefits. Any exclusive benefits you can offer your patients will help to encourage loyalty. This could be monetary, exclusive privileges, or something unique. Anything to make your loyal patients feel appreciated.
Manage negative feedback completely
When it comes to negative feedback, go above and beyond in repair. Bad experiences can have a huge impact on patients who have alleged themselves to you. Do not take their feedback lightly. Especially if they are complaining about something. Your loyal patients have come to expect a certain standard from your practice. In fact, it’s why they keep coming back. When that standard is not met your patients feel disappointed or even betrayed. Your job is to show those patients that you will go above and beyond to make them feel happy they keep coming back to you. After all, they do have many choices.
Use communication platforms that are convenient for your patients
Communication is especially important. An office that seems disorganized or lacks the ability to communicate effectively can quickly drive away a loyal patient. Appointmentreminders.com takes care of this for you easily. With our easy integration, user-friendly program, and advanced methods, you can’t go wrong. In addition, we have the lowest prices in the industry. Find out by creating your free account and taking advantage of a 30-day trial.
