Send Daily, Weekly, or Monthly Reminders
Appointment scheduling is a key concern of many businesses and health organizations. You want to support your clients, but you can’t help if they don’t show up to their appointment. When clients don’t show up, they’re missing the chance to make progress in their life and health. On the flip side, you’re losing out on the appointment or session fee (unless you have a cancelation policy and charge for missed appointments). Many offices have asked about How to Send Out Daily, Weekly, or Monthly Reminders? In this article, we will give you great tips to get your scheduling in order and send reminders. If you strategize your communication times, you can send calls, texts, and emails and be more effective.
Your Clients Have Busy Lives
Clients miss sessions for any number of reasons, not just because they forgot an appointment. But most people do lead busy lives. Even people who have fewer schedule constraints may be dealing with complicated or emotionally draining situations that make remembering commitments difficult, especially those scheduled several weeks earlier. If you schedule your weekly reminders and then daily reminders it will help the person stay on track to make the appointment. A lot of health appointments and needs usually happen weekly, you might see some clients three to seven times a month. People who don’t come weekly or don’t always come at the same time might have a harder time remembering appointments than those who have daily, weekly, or monthly reminders already set. By using Appointment Reminders effectively, you can make it easier for all of your clients to keep track of their appointments.
A lot of health appointments and needs usually happen weekly, you might see some clients three to seven times a month. People who don’t come weekly or don’t always come at the same time might have a harder time remembering appointments than those who have daily, weekly, or monthly reminders already set. By using Appointment Reminders effectively, you can make it easier for all of your clients to keep track of their appointments.
Daily, Weekly, and Monthly Reminders
The daily message is also important to the confirmation rate. When combined with the weekly message, the daily touchpoint provides a lift of an additional 26 percent to the confirmation rate.
The touchpoint that has the greatest impact on the confirmation rate (the percentage of patients who actively respond to confirm their attendance) is the weekly message. Appointment reminder strategies that include the weekly reminder message are confirmed at a 126 percent higher rate than when no automated reminders are sent—higher than daily, or at scheduling messages when they are used on their own.
Should be sent to give them an awareness of what’s to come and that there are follow-up reminders to be sent. Also gets your clients ready to make any payments or fill out paperwork ahead of time.
Sending Reminders Does More Than Jolt Memories
A good appointment reminder has two functions. First, it helps clients remember the session they scheduled. Second, it offers them an option to cancel or reschedule if something has come up and they can’t make it to the appointment. Offering clients, the chance to cancel several days before the appointment (and giving them an easy way to reschedule) saves both of you money. They won’t have to pay for the missed appointment, and you may be able to schedule a different client for the now-available session. Making it easy for clients to cancel and reschedule can also make it less likely they’ll simply stop showing up for sessions. Some people might feel embarrassed after forgetting a session and avoid calling to reschedule until several weeks or even months have passed. This halts progress in therapy, which can negatively affect a client’s mental health.
HOW TO SEND EFFECTIVE APPOINTMENT REMINDERS
You’ll want to consider the following tips when trying to decide on the most effective type of appointment reminder for your therapy practice:
1. Ask your clients how they want you to contact them.
Not everyone answers their phone regularly, especially when they don’t recognize the number. Some people also avoid listening to voicemails if they aren’t expecting a call. Research suggests many people prefer to receive communication by text or email and may find text messages most helpful as a result. Using your client’s preferred method of contact can help ensure they get and read their reminders.
2. Include a link or phone number so your client can cancel or reschedule the appointment.
A client who receives a reminder for an appointment and discovers a schedule conflict may feel stressed or anxious. Not having an easy way to fix the situation can only add to those feelings. Reminders that also tell clients how to easily make cancellations and new appointments can help solve this problem and increase client satisfaction.
3. Send reminders to give clients enough time to reschedule their appointment.
If you charge for missed sessions that aren’t canceled at least a full business day in advance, you’ll want to send a reminder at least two business days before the session. If your scheduling software allows, you may want to send two reminders to clients who have more time between sessions.
4. Ask clients what is working or not working for them.
If a client misses an appointment, take the opportunity to ask if appointment reminders are effective. Maybe they’d prefer a different contact format, or maybe a technology issue has prevented them from receiving reminders. Do you send too many reminders or not enough? By checking in, you can try to solve the problem, but you can also let your client know you’re invested in the therapy process with them.
Create A Communication Strategy with Your Reminders
Reaching patients using only one communication method can result in missed opportunities. You want to use your appointment reminder to reach your patients using the method they prefer best and watch your no-show rates plummet! So first, you need to create a strategy. This can easily be done by scheduling your communication. This is also known as a publication schedule. Even better, since your patients tend to follow a routine, you can even template your publication schedule. To create a publication schedule you will want to list all your communication channels. Then you want to define your patient or segment them into categories. Next, you can assign a communication channel to each category. And lastly, you want to assign a schedule to each channel. There are clearly defined steps you can take to make this strategy a success.
Survey Your Patients
You want to build your strategy to make it more successful. An easy way to do this is to survey your patients. Simply ask them which method of communication they prefer. Based on their answer, you can assign only one or two forms of communication for specific patients. The goal is to refine your strategy, so you are doing less work, spending less money, and getting a greater return. On average, using automated appointment reminders decrease no-shows by as much as 80%. For cents on the dollar, you can directly increase your bottom line. Imagine if you also create an effective communication strategy with an already successful program. This could be your most profitable year yet!
Appointment Reminder Templates You Can Use for Your Business
- Dear [Client’s first name], this is a reminder from [Name]/ [Company name] about your appointment on [Date] from [Start time] till [End time]. If you need to reschedule, please call [Phone number].
- Dear [Client’s first name], this is a reminder from [Name]/ [Company name] about your appointment on [Date] at [Start time] for a [Services]. If you need to reschedule, please call or text [Phone number]. See you soon!
- Dear [Client’s first name], this is a friendly reminder from [Name]/ [Company name] about your appointment on [Date] from [Start time] till [End time]. If you need to reschedule, please call 232-323-3333.
- Courtesy appointment reminder from [Name]/ [Company name], [Date] at [Start time]. To make any changes to your appointment please call the shop at 232-323-3333.
- Friendly appointment reminder from [Name]/ [Company name] on [Date] at [Start time]. 1.Patient: [Name] 2. Treatment: [Services] 3. Location: address. For any change, please call or text 232-323-3333 Note: Reaching in time avoids a longer wait. Some waiting may happen due to in-line patients.
- Hi [Client’s first name]! This is a reminder from [Name]/ [Company name] about your appointment on [Date] at [Start time]. To reschedule, please call 232-323-3333. [Notes] Don’t forget to bring 3 vintage outfits. Looking forward to an amazing photoshoot!
- **CONFIRMATION REQUIRED** Dear [Client’s first name], this is a reminder from [Name]/ [Company name] about your appointment on [Date] at [Start time]. Please reply to confirm at 232-323-3333. See you then!
- Reminder from [Name]/ [Company name] about your appt [Date] from [Start time] please confirm YES or NO, at least 1hr. before 232-323-3333. Thanks!
- [Client’s first name] – Just a reminder from [Name]/ [Company name] about your appointment on [Date] at [Start time]. To reschedule, please call 232-323-3333. Thank you!
- Hello! This message is confirming your upcoming hair appointment with [Name] for [SERVICE]. Reply yes to confirm the appointment! If you need to reschedule, please call within 48 hours or a charge will be applied for a rebooking fee for your following appointment.
- Confirming now [SERVICE] for [Date] ESTIMATED arrival: [Start time]. Only Online payments before the session. Confirm your appointment now. *This is an automated text. Reply “Confirm”. For any other information, please text 232-323-333.
- [Name]/[Company name]: [Client’s first name], reminder for appointment on [Date] at [Start time] for [Services]. To reschedule, please reply here or call 232-323-333.
- Appt reminder from [Name]/ [Company name]; you are scheduled for [Date] at [Start time]. CANCELLATION POLICY, if you are unable to keep this appt, please give 24hr notice.
- Your appointment with [Name]/ [Company name] is scheduled for [Date] @ [Start time]. Canceled and/or missed appointments are subject to charge. *Credit/debit cards will no longer be accepted at this time.* I apologize for any inconvenience. Thank you.
Start With a Free Trial with Appointment Reminders
This may sound like a lot of work, but the truth is it will only be a little time-consuming in the beginning. The best part is you can start with a free trial from Appointment Reminders. No credit card is required and no obligation to continue, it’s your perfect starting point. Appointmentreminders.com offers one of the most (if not, the most) cost-effective programs available. Making phone calls throughout the day, every day is a significant waste of your staff’s time. Especially when this can be done through a more effective line of communication. Give your staff back their time while also tracking your communication with patients through automated appointment reminders. Don’t forget about all the great additional features for which you can use this program. Learn more here. Or sign up for your free trial.