Allow Patients to Opt Out of Appointment Reminders
Opt me Out!
Although you hope that all of your customers will appreciate the automated appointments reminders that you are sending them there are always going to be a few that don’t.
The best way to accommodate these select few (and often the most outspoken) to allow them to opt out of appointment reminders with just one simple action. HIPAA compliance also recommends that you provide an easy way for your customers to opt-out and many email providers require it.
It's Already Built-In to Our Service
When you are sending any type of email reminder, a link is automatically added at the bottom with a one-click mechanism to allow them to unsubscribe. This allows your customers to unsubscribe quickly. This is also a requirement by many email providers such as Yahoo, Google, MSN, etc… to keep your emails out of the spam folders.
If you are sending a text message reminder, anytime anyone replies with the keyword ‘stop’ they are automatically removed from the text messaging list. They can text ‘start’ in order to resubscribe. This is becoming more of an accepted standard in the text messaging world. *Note – If you want people to be aware of this option then you will need to add it to your text message (e.g. text ‘stop’ to unsubscribe).
If you are sending call reminders, if the person responds by pressing the number ‘9’, they will be excluded from any call type reminders. Again, a very simple way for people to remove themselves. *Note – If you want people to be aware of this option then you will need to add it to your call type reminder (e.g. press ‘9’ to unsubscribe).
These built in functions allow you to easily allow your customers to opt out of appointment reminders.
Manage Your Opt Out List
You can always log into your account and manage the list directly through the web interface as well.
Just click on “No Reminder List. This page allows you to add and remove individual records. It also allows you to set which outreach types to opt out of.