Increase Patient Satisfaction
Some medical practices claim they “put patients first” but for the patient who has had bad previous experiences, these broad statements are simply not enough. A practice that does put its patients first in both healthcare and happiness is sure to stand out. Here are three easy ways you can use marketing to increase patient satisfaction.
Communication - Key in Building a Patient Relationships
Communication can be a challenge without the proper infrastructure. With Appointment Reminders, you can continue to build your relationship with your patients outside of appointments. These automatic messages can include important business information (i.e. holiday office hours), of course, appointment reminders, or even patient surveys.
Communication with your patients is just as important before, during, and after the appointment as it is throughout the year. This is especially true if you only see your patients once or a few times a year. You must make the effort to continue the relationship outside of appointment times. This should increase patient satisfaction as well as possible referrals. And as you already know, referrals are a great way to increase your profit line.
Education - Key in Elevating Patient Experiences
Fear of the unknown or unexplained tends to be the resource of poor patient experiences. If you want to make a patient feel comfortable then your staff will need to take the time to explain information in detail. This might include billing, expectations in the office, or other procedures. A patient who is educated and informed will feel less anxious about going to their appointments and more comfortable. Sometimes taking the time to explain anything can seem tedious. And sometimes it is tedious. But if you can build a relationship with your patient that induces loyalty and assurance, you will have a patient for life!
Build Positive Reviews
People don’t want to hear how great you are unless they can hear it from others! Don’t tell them, show them, by showing off your great reviews. Google reviews have become a necessity for any and all businesses. Make sure you are asking your patients to share their great experiences with others online and work on building up your positive reviews.
There are also ways to entice reviews from your patients if you find asking isn’t working. Send a reminder in the mail, offer an incentive for a review, or find another way to entice your patients. Encourage your patients to share about their experience and you will create a referral networking within itself. These methods are sure to increase your profit line!
Care for Your Patients
Reminding your patients to come to your office is easier than ever through our service. Most patients these days even EXPECT you to send them an appointment reminder. In addition, some of your patients may need diagnostic services to prevent a greater health scare down the road. And while patients have to be responsible for their health to a certain extent, health practitioners should make every effort to encourage compliance with their medical recommendations. In addition to appointment reminders, we can also send out screening reminders, annual physical reminders, and more!
With our patient appointment reminders, you can even send different reminders for different types of appointments. For example, you may want to let your new patients know that they need to arrive early to fill out the appropriate paperwork, or maybe you want to let your patients know that they need to fast before a lab appointment. You can also include links to download forms and paperwork!
Our service will read the appointment type that you send us from your EMR (Electronic Medical Record), and send out the appropriate automated patient reminder. Our service is WAY MORE FLEXIBLE and customizable than built-in Reminders from your EMR.
Once we configure your account and set up automation, there is very little that you will need to do!
Appointment Reminders programs that are effective and affordable, you can get started in a matter of minutes!
Click here to start your 30-day free trial! No Contracts and No Risk! There are No Hidden Fees, setup charges, cancellation charges, or contracts.
Implement these strategies today and begin to increase customer satisfaction as well as your bottom line!