Welcome to AppointmentReminders.com! Appointment Reminders for Businesses

Best Appointment Reminder Software
Ratings & Comparison for 2024

Appointment Reminder Comparison

Finding the Best Appointment Reminder Software for You!

Transparency & Honest Comparative Analysis

In this blog post, we immerse ourselves in extensive research and thorough analysis to uncover, rate, and review the latest, cutting-edge, best appointment reminder software and apps available in 2024We meticulously curate a list of the best appointment reminder apps, including top texting, calling, and emailing appointment reminder services. 

During our review process, we take a look at all of the following features and give you a side by side comparison:

  • Features
  • Pricing models
  • Geographic Areas of Service
  • HIPAA compliance
  • Ease of use
  • Calendar Integration
  • EMR Integration
  • Types of Businesses Best Suited
  • Customer Service & Support
  • And More
 

Additionally, we offer an honest comparative analysis that places our service, appointmentreminders.com, side by side with the best appointment reminder services in the market today. 

This allows you to assess and determine if our platform aligns with your specific needs. In some cases, we admit, another appointment reminder service may offer features that better suit your requirements. 

Making an informed choice is our ultimate objective, ensuring you find the perfect solution to streamline your appointment reminding needs!

Appointment Reminder Features

When selecting the best appointment reminder service for you, there are several key features to consider to ensure it meets the needs of your business effectively:

Automated Reminder Outreach Method:

“Outreach Method” is the ability to automate reminders via various channels such as SMS (text message), email, phone calls, or mobile app push notifications. Look for these primary types of outreach:

  1. SMS (Short Message Service) Reminders:

    • Sending short, text-based messages to remind clients of their upcoming appointments via mobile phones.
    • Quick and direct, with a high open and response rate, making it an effective way to reach clients on the go.
  2. Automated Phone Call Reminders:

    • Automated phone calls that play a pre-recorded message reminding clients of their upcoming appointments.
    • Personal and audible, ensuring clients receive a verbal reminder, but can be time-consuming for a large client base.
  3. Email Reminders:

    • Sending automated emails to remind clients of their upcoming appointments, often with additional details or confirmations.
    • Allows for more detailed information and can include links for rescheduling or canceling appointments.
  4. Push Notifications:

    • Sending notifications to clients’ mobile devices through an app they’ve installed, reminding them of their appointments.
    • Instant and visible on their device’s screen, enhancing engagement if clients have the app and opt-in for notifications.
 

Each Outreach Method has its unique advantages and may be more effective based on your target audience’s preferences and your business’s communication strategy.

Customization and Personalization:

“Customization and Personalization” is the flexibility to customize reminder content, timing, and frequency based on your business requirements and individual client preferences. Customization and personalization in appointment reminders are crucial for several reasons:

  1. Relevance: Tailoring reminders to individual preferences and past interactions ensures that the information provided is relevant and meaningful to the recipient. This increases the likelihood of the reminder being noticed and acted upon.

  2. Improved Engagement: Personalized reminders capture the recipient’s attention more effectively than generic messages. When reminders acknowledge specific details like appointment type, location, or service provider, it enhances engagement and prompts action.

  3. Enhanced User Experience: Customized reminders demonstrate that your business values and understands each client. This contributes to an enhanced user experience, fostering a positive perception of your brand and improving client satisfaction.

  4. Higher Response Rates: Personalized reminders, addressing clients by their names and including personalized content, tend to have higher response rates. Clients are more likely to confirm or reschedule appointments when they feel a personal connection.

  5. Flexible Scheduling: Personalized reminders can accommodate variations in individual schedules and preferences. Tailoring reminders to the preferred time and frequency aligns with clients’ unique needs, enhancing their convenience and satisfaction.

  6. Establishing Trust and Credibility: Personalized communication conveys professionalism and attentiveness. When clients receive reminders that reflect their individual needs, it establishes trust and credibility, encouraging long-term relationships.

  7. Brand Loyalty and Retention: Clients who experience personalized interactions are more likely to develop a sense of loyalty to your brand. This can lead to repeat business, positive reviews, and referrals, contributing to long-term client retention and business growth.

The best appointment reminder software  incorporates customization and personalization and demonstrates a client-centric approach, fostering stronger connections and ultimately leading to better outcomes for both the business and its clients.

Calendar Integration:

Seamless integration with your existing calendar or scheduling system to pull and synchronize appointment details, ensuring accurate reminders. Calendar integration is crucial in appointment reminders for various reasons:

  1. Synchronization of Appointments: Integrating with a user’s calendar ensures that reminders accurately reflect their scheduled appointments. It prevents discrepancies or double-bookings, enhancing the reliability and effectiveness of the reminder. Calendar integration also provides a consolidated view of their schedule, making it convenient and easy to access all relevant information in one interface.

  2. Real-Time Updates: Any changes made to the appointment within the calendar are automatically reflected in the reminder. This ensures that clients receive the most up-to-date information, reducing confusion or misunderstandings.

  3. Streamlined Communication: Integrating with the calendar allows for a more streamlined communication process. Reminders can be sent automatically without requiring manual input of appointment details, minimizing the risk of errors.

  4. Use of Calendar Features: Synchronization with a Calendar Service such as Google or Outlook allows companies to utilize features of that calendar service such as recurring appointments, and optimization for various devices.

The best appointment reminder software incorporates calendar integration which streamlines the reminder process, ensures accuracy, and enhances the overall user experience. It aligns with modern communication habits and contributes to a more efficient and effective appointment management system.

2 Way Communication:

2 Way Communication includes capability for clients to confirm, reschedule, or cancel appointments directly from the reminder. It can also include additional communication, such as custom replies and even ability to carry on a 2-way conversation through the reminder service. Advantages of 2 way communication in appointment reminders are many, including:

  1. Increased Engagement and Interaction: Allowing clients to confirm, reschedule, or cancel appointments directly within the reminder encourages active engagement. It facilitates a smoother communication process and increases the likelihood of clients taking desired actions promptly. Clients appreciate the ease of confirming, rescheduling, or canceling appointments directly through the reminder. It saves them time and effort, creating a positive user experience.

  2. Reduced No-Shows and Cancellations: Providing a simple way for clients to adjust their appointments helps in reducing no-shows and last-minute cancellations. Clients can easily reschedule if needed, ensuring appointment slots are effectively utilized.

  3. Improved Customer Service and Satisfaction: Two-way communication allows for custom replies and additional inquiries from clients. This provides an opportunity to address specific concerns or questions, enhancing customer service and overall client satisfaction.

  4. Efficient Appointment Management: For businesses, the ability to efficiently manage appointment changes through direct communication streamlines operations. It allows for real-time updates and helps in effectively organizing schedules.

  5. Supports Conversational Experience: Enabling the ability to carry on a 2-way conversation through the reminder service fosters a conversational experience, making the interaction more natural and human-like.

Incorporating two-way communication capabilities into the best appointment reminder systems significantly enhances the efficiency of appointment management, boosts client engagement, and ultimately leads to better overall customer service and satisfaction.

HIPAA Compliance:

HIPAA, or the Health Insurance Portability and Accountability Act, is a federal law enacted in 1996 in the United States. Its primary purpose is to safeguard sensitive healthcare information, ensuring its confidentiality, integrity, and availability. HIPAA compliance sets the standards for the use and disclosure of protected health information (PHI) by healthcare providers, health plans, healthcare clearinghouses, and their business associates.

  1. Who Needs HIPAA Compliance:

    • Healthcare Providers: Including doctors, hospitals, clinics, nursing homes, pharmacies, and psychologists.
    • Health Plans: Such as insurance companies, health maintenance organizations (HMOs), and government programs like Medicare and Medicaid.
    • Healthcare Clearinghouses: Entities that process nonstandard health information into standard formats (e.g., billing services).
    • Business Associates: Vendors and service providers that handle PHI on behalf of covered entities (e.g., IT companies, billing companies, appointment reminder services).
  2. Why Appointment Reminder Companies Need to Abide by HIPAA:

    • Protects Patient Privacy: Appointment reminder companies often handle sensitive healthcare information, including appointment schedules and patient contact details. Adhering to HIPAA ensures that this information is handled with the utmost privacy and confidentiality.
    • Secures Protected Health Information (PHI): HIPAA compliance mandates strong security measures to safeguard PHI from unauthorized access, ensuring that appointment data and patient information remain secure.
    • Maintains Trust and Compliance: By complying with HIPAA regulations, appointment reminder companies build trust with healthcare providers and patients. It demonstrates a commitment to respecting patient privacy and following legal requirements.
    • Reduces Legal Liability: Non-compliance with HIPAA can lead to severe penalties and legal consequences. Appointment reminder companies can mitigate legal risks and financial liabilities by adhering to the regulations.
    • Ensures Ethical Data Handling: Abiding by HIPAA guidelines promotes ethical handling and management of health-related data, aligning with professional and industry standards.
    • Encourages Standardized Practices: Following HIPAA fosters standardized practices in the healthcare industry, promoting consistency, reliability, and interoperability in healthcare-related services.
 

The best appointment reminder companies must comply with HIPAA to protect patient privacy, secure sensitive health information, maintain trust with healthcare providers and patients, reduce legal risks, ensure ethical data handling, and encourage standardized practices within the healthcare industry. Compliance is critical for upholding the integrity and confidentiality of healthcare data throughout the appointment reminder process.

Integration with CRM or Practice Management Software:

Integrating an appointment reminder service with a Customer Relationship Management (CRM) or practice management software is vital due to the following key reasons, especially considering that the office already uses these systems:

  1. Operational Efficiency and Time Savings:

  2. Consolidated Data and Comprehensive View:

    • Integration provides a centralized hub for all appointment-related information. Staff can access a comprehensive view of appointments, patient details, and communication history in one place, facilitating better decision-making and providing a holistic understanding of each patient’s journey.
  3. Seamless Patient Communication:

    • Confirmations and reminders sent through the appointment reminder service seamlessly flow into the CRM or practice management software. This ensures that all patient interactions and responses are recorded within the CRM, allowing for a complete history of appointment confirmations and communication.
  4. Accurate and Updated Records:

    • Real-time synchronization ensures that appointment changes, cancellations, or confirmations made by patients are immediately reflected in the CRM or practice management software. This maintains accurate and up-to-date records for each patient.
 

Some of the best appointment reminder services integrate with a CRM or practice management software which significantly improves operational efficiency, enhances patient engagement, and ensures accurate and updated records. These advantages ultimately lead to a more efficient, patient-centered healthcare practice.

Reporting and Analytics:

Reporting and analytics are crucial components of the best appointment reminder services, providing valuable insights and data-driven decision-making for effective appointment management. Here’s why they are important and the kind of reporting and analytics that matter:

  1. Performance Assessment:

    • Why it’s important: Understanding how the appointment reminder service is performing helps in assessing its effectiveness in reducing no-shows and improving appointment attendance rates.
    • Key Metrics: No-show rates, confirmation rates, appointment attendance trends, and response rates to reminders.
  2. Communication Effectiveness:

    • Why it’s important: Evaluating the effectiveness of reminder communications helps in refining messaging strategies for better engagement and response rates.
    • Key Metrics: Open rates, click-through rates (if using email), response rates, and feedback received from clients regarding reminder messages.
  3. Appointment Trends and Patterns:

    • Why it’s important: Identifying appointment trends and patterns helps in optimizing scheduling, resource allocation, and staff planning.
    • Key Metrics: Appointment volume per day, week, or month; peak appointment times; cancellations/reschedules trends.
  4. Patient Engagement and Behavior:

    • Why it’s important: Analyzing patient engagement and behavior provides insights into how patients interact with reminders and whether adjustments to the reminder process are needed.
    • Key Metrics: Patient response times, preferred communication channels, appointment confirmation patterns.
  5. Operational Efficiency:

    • Why it’s important: Assessing operational efficiency helps in optimizing workflow and resource allocation, ultimately improving the overall efficiency of the appointment scheduling process.
    • Key Metrics: Time taken for reminders to be sent, time taken for patients to confirm appointments, and any delays in the reminder process.
  6. No-Show and Cancellation Analysis:

    • Why it’s important: Understanding the reasons behind no-shows and cancellations helps in implementing strategies to minimize them and improve appointment utilization.
    • Key Metrics: Reasons for no-shows and cancellations, patterns or trends in reasons provided.
  7. Cost-Benefit Analysis:

    • Why it’s important: Analyzing the cost-effectiveness of the appointment reminder service ensures that the investment is justified and provides value for money.
    • Key Metrics: Cost per appointment confirmed, cost per no-show reduced, return on investment (ROI) calculations.
 

Reporting and analytics in an appointment reminder service are essential for assessing performance, optimizing communication strategies, understanding patient behavior, enhancing operational efficiency, minimizing no-shows, and evaluating the overall cost-effectiveness of the service. These insights are fundamental for making data-driven decisions and continuously improving the appointment scheduling and reminder process.

Scalability:

Scalability refers to the system’s ability to handle increased workload or demands by efficiently and smoothly adapting and expanding its resources, capacity, and performance. It is the system’s capability to maintain or improve its effectiveness, speed, and reliability as the user base, data volume, or requirements grow.

In the context of an appointment reminder system, scalability is critical for several reasons:

  1. Accommodating Growth in Users and Appointments:

    • As the number of users and appointments increases, a scalable system can handle this growth without compromising performance or response times. It ensures that the system remains responsive and reliable even during peak usage periods.
  2. Handling Fluctuating Workloads:

    • Workloads in appointment reminder systems can vary based on factors like time of day, day of the week, or specific events. Scalability allows the system to seamlessly manage these fluctuations in demand, ensuring consistent service quality.
  3. Supporting Business Expansion:

    • Scalability enables the appointment reminder system to adapt as the business expands geographically or diversifies its services. Whether serving a larger client base or reaching into new regions, a scalable system can grow to meet these business needs.
  4. Sustaining Performance Under Load:

    • Scalability ensures that the appointment reminder system maintains performance levels even when experiencing high demand. It prevents system slowdowns, crashes, or disruptions that can negatively impact operations.
  5. Cost-Effective Growth:

    • A scalable system enables growth without incurring substantial infrastructure overhaul costs. It allows for incremental upgrades or additions as needed, optimizing investment while meeting demand.
 

In summary, scalability in an appointment reminder system is paramount to accommodate growth, handle varying workloads, support business expansion, sustain performance under load, and achieve cost-effective growth. It ensures the system can adapt to the changing needs of the business and its user base while maintaining a high level of performance and reliability.

Multi Language Support:

Multi-language support in appointment reminders is important for several key reasons, particularly in diverse and multicultural communities:

  1. Inclusivity and Accessibility:

    • Multi-language support ensures that appointment reminders can reach and effectively communicate with a broader audience, including individuals who may have limited proficiency in the primary or dominant language of the region.
  2. Patient-Centered Care:

    • Tailoring appointment reminders to a customer’s preferred language aligns with patient-centered care. It demonstrates a commitment to understanding and respecting the cultural and linguistic backgrounds of patients, improving overall satisfaction and engagement.
  3. Enhanced Trust and Confidence:

    • Addressing customers or patients in their preferred language instills trust and confidence in the organization. People feel more valued and respected when communication is presented in a language they are comfortable with.
 

Multi-language support is inherent to some of the best appointment reminder services as it fosters inclusivity, patient-centered care, and enhanced trust. It is a critical feature that ensures appointment information is accessible and meaningful to a diverse patient population, ultimately improving outcomes and customer satisfaction.

Cost Effectiveness & Affordability:

Cost effectiveness and affordability are pivotal when choosing the best appointment reminder company.  Companies that offer multiple tiers of service and volume pricing allow greater flexibility to a variety of businesses:

  1. Budget Optimization:

    • Different businesses have varying financial capacities. Offering multiple tiers of service ensures that businesses can choose a plan that fits within their budget, allowing for cost optimization and avoiding unnecessary expenses.
  2. Scalability and Flexibility:

    • As a business grows, its appointment volume and requirements may change. Affordable services with volume pricing options enable businesses to scale their usage without incurring significant cost hikes, ensuring flexibility and alignment with growth.
  3. Tailored to Specific Needs:

    • Businesses have unique needs. Offering multiple service tiers allows businesses to select a plan that aligns with their specific requirements, tailoring the service to their needs and avoiding paying for features they don’t need.
  4. Affordability for Small Businesses & Sole Proprietorships:

    • Small businesses and startups often operate on tight budgets. Affordable plans, especially those with lower-tier options, enable smaller enterprises to benefit from appointment reminder services, enhancing operational efficiency without straining their finances.
  5. Encouraging Long-Term Partnerships:

    • Affordability and various pricing options encourage long-term relationships between businesses and the appointment reminder company. It’s more likely that businesses will continue the partnership and upgrade to higher tiers as their needs evolve.
 

Cost effectiveness, affordability, and the availability of multiple tiers of service with volume pricing options are paramount when selecting an appointment reminder company. They allow for budget optimization, support scalability,  and encourage long-term partnerships, ultimately contributing to an efficient and successful appointment reminder process.

Ease of Use:

Ease of use is crucial when determining the best appointment reminder service for several significant reasons:

  1. Efficient Adoption and Onboarding:

    • A user-friendly interface and intuitive design make it easier for users to quickly understand and start using the service. This leads to a smooth onboarding process, saving time and resources.
  2. Reduced User Errors and Frustration:

    • Intuitive design and clear navigation minimize the chances of errors or confusion, reducing frustration among users. A straightforward process for setting up reminders or managing appointments contributes to a frustration-free experience.
  3. Enhanced Productivity and Time Savings:

    • An appointment reminder service that is easy to use allows users to quickly set up reminders, customize settings, and manage appointments efficiently. This, in turn, saves time and improves productivity.
  4. Customer Retention and Loyalty:

    • Providing an easy-to-use service creates a positive customer experience, enhancing customer satisfaction and encouraging loyalty. Clients are more likely to continue using a service that is convenient and hassle-free.
 

Ease of use is critical when choosing an appointment reminder service as it leads to efficient adoption, minimized training efforts, increased user engagement and satisfaction, reduced errors, enhanced productivity, and improved customer retention. It contributes to a positive user experience, ultimately benefiting both the users and the business utilizing the appointment reminder service.

Customer Support & Training:

Customer support and training are pivotal for businesses using an appointment reminder service for various critical reasons:

  1. Smooth Onboarding and Implementation:

    • Proper training ensures a smooth onboarding process, enabling users to quickly understand and effectively implement the appointment reminder system within their operations.
  2. Efficient Utilization of Features:

    • Comprehensive training allows users to explore and utilize the full spectrum of features offered by the appointment reminder service, ensuring they extract maximum value from the system.
  3. Troubleshooting and Issue Resolution:

    • Robust customer support provides timely assistance in case of technical issues, ensuring uninterrupted service and preventing disruptions in appointment scheduling and reminder processes.
  4. Enhanced User Competence and Confidence:

    • Adequate training boosts user competence and confidence in using the system. Users are more likely to use advanced features and capabilities when they are familiar with the system’s functionalities.
  5. Tailored Training to Business Needs:

    • Effective customer support can provide tailored training based on a business’s unique needs and industry requirements, maximizing the relevance and applicability of the training.
  6. Mitigation of User Frustration and Downtime:

    • Swift and responsive customer support alleviates user frustration by quickly resolving issues. This minimizes downtime and ensures continuous operation of the appointment reminder service.
 

Customer support and training are essential components for businesses utilizing an appointment reminder service. They ensure a smooth onboarding process, efficient utilization of features, timely issue resolution, enhanced user competence, tailored training, minimized downtime, resource optimization, improved user satisfaction. Ultimately, they contribute to the overall success and seamless integration of the appointment reminder service within the business operations

Appointment Reminder Companies

Company Location

Denver, CO USA

Services Offered

  • Appointment Reminders
  • Alerts
  • Notifications
  • Bulk Messaging

Outreach Methods Offered

  • Automated Calls
  • Text Reminders (SMS)
  • Email Reminders

Customization & Personalization

AppointmentReminders.com allows complete customization and personalization to Calls, Texts, and Emails.

  • Emails
    • Add your logo, branding colors, company name and number and other custom fields to your email reminders. This ensures a professional look & feel.
    • Allow your customers to confirm appointments by pressing buttons in the email.
    • AppointmentReminders.com emails are readable in most email programs and configured to avoid spam filters.
    • AppointmentReminders.com uses a 1 click unsubscribe method. This allows your customers to easily unsubscribe if they wish, resulting in happy customers and a high email delivery rate.
  • Automated Phone Calls
    • Send call reminders from your verified office Caller ID.
    • Build your phone call reminders from an in-house library of over 150 per-recorded voice files.
    • Record your own voice files right over the phone for no additional charge.
    • AppointmentReminders.com also offers in-house voice file recordings for a small one time charge.
    • Play a different message if we reach an answering machine.
  • Text Messages
    • Complete customization of your text message content.
    • Your customers can text back with up to three customized responses (or keywords) such as “1” or “C” or “Confirm”, etc…
    • Include dynamic fields such as Customer/Patient name, Appt Date & Time, more!
    • Include custom fields such as room numbers, amounts due, location names, more!
  • Additional Appointment Reminder Customization
    • Send reminders on a configurable schedule (1 week prior, day before, day of, day after, etc).
    • Automatically roll failed text messages to calls or emails for no additional charge.
    • Create unlimited templates. For example, have a different message for different appointment types.
    • Create unlimited templates from scratch and include the following dynamic fields:
      • Appointment Date
      • Appointment Time
      • Company Name
      • Company Phone Number
      • Customer First & Last Name
      • Up to 3 Custom fields for information such as room numbers, amounts due, etc…

Calendar Integration

AppointmentReminders.com integrates with Google Calendar as well as any calendars or apps that sync with Google Calendar.

  • Create appointments in Google Calendar and have them automatically trigger a reminder.
  • Use all of Google Calendars built-in features such as recurring appointments.
  • Connect unlimited Google Calendars and set a different reminder template for each.
  • Receive replies directly in your Google Calendar.
  • Change the color of your Google appointment based on the response to the reminder.

2 Way Communication

AppointmentReminders.com allows 2 way communication through all outreach types as well as directly through the interface:

  • Text Messages
    • Allow customers to reply with up to 3 predefined responses such as “1 to confirm” or “2 to cancel” or “text red for the color red”.
    • Allow customers to send any text message and it will flow through to our reporting screen or your linked calendar.
    • Use the interface to send a text message directly to a customer or reply to one of their responses.
    • Carry on a text conversation through our interface just like a mobile device.
  • Emails
    • Allow your customers to click on up to 3 predefined buttons on the emails such as “confirm”, “cancel”, or “I need help”.
    • View customers responses through the reporting screen
  • Automated Calls
    • Allow your customers to press up to 3 digits on their phone that maps to responses such as “Please press 1 to confirm this appointment, press 2 to cancel. Please press 3 if you want someone to call you back”.

HIPAA Compliance

AppointmentReminders.com offers HIPAA Compliant accounts starting at $99.95/mo

  • Based in the United States – Your data never leaves the country.
  • Secure HIPAA Compliant Data Storage provided by HIPAA Vault.
  • HIPAA Compliant and Secure communication provided and certified by Twilio.
  • Privacy Policy that ensures HIPAA Compliant data storage and handling such as only storing the minimum data, deleting data over a certain time period, and erasing data after an account is cancelled.

Integration with CRM or Practice Management Software

AppointmentReminders.com offers several ways to integrate into your existing CRM or Management software:

  1. Manual Process: You can simply log in to your account and upload excel or csv files with your appointment info.  However, these files need to match a predefined format discussed here.
  2. You can use our Upload Service  to upload and download files. For an extra monthly charge (currently $100), we can create a custom parser on our end to work with any file format as long as it has the required information. You can also use this service to download files back to your local network, from there you can create your own parser to add the information such as replies, confirmations, etc… back into your EMR.
  3. For some EMR software, we can interface directly using FHIR. This eliminates any need for a manual process on your side. 

Reporting and Analytics

AppointmentReminders.com offers several reporting features:

  1. A real time reporting screen where you can see all reminders in que, or complete. You can also see responses to the reminders as well as any failed reminders.
  2. Emailed Reports: You can set up reports to be emailed to you nightly. These reports can contain detailed reminder data, summarized data, or a list of failed reminders.
  3. Programmably downloadable reports are available as well. We also have C# and VB samples available.

Scalability

AppointmentReminders.com offers several account tiers that you can switch at any time with the press of a button. 

  1. Express accounts are for small or independent businesses that send less than 100 reminders per month. 
  2. Personal Accounts allow you to send up to 400 reminders per month and also allow you to link Google Calendars and upload and download files.
  3. Small Business Accounts allow up to 900 reminders per month and also allow access to our API.
  4. Premium accounts allow up to 1700 reminders per month and add optional HIPAA Compliance. 
  5. Volume Pricing: If you send over 5k reminders per month you get into volume pricing.

Multi Language Support

AppointmentReminders.com offers support for English and Spanish reminders. The reminders can automatically be sent out in the customers preferred language. 

Pricing

  1. As of the time of posting the prices are:
  2. Express Accounts (up to 100 reminders per month) $9.95 per month.
  3. Personal Accounts (up to 400 reminders per month) $29.95 per month. (7.5 cents each after that)
  4. Small Business Accounts (up to 900 reminders per month) $59.95 per month.  (6.6 cents each after that)
  5. Premium Accounts (up to 1700 reminders per month) $99.95 per month.  (5.9 cents each after that)
  6. Volume Pricing:
    1. 5k to 10k per month 5.6 cents per reminder
    2. 10k to 20k per month 5.4 cents per reminder
    3. 20k to 100k per month 5.2 cents per reminder
    4. Over 100k per month 5 cents per reminder
  7. Integration Service: Additional $100 per month and includes custom parsing of files.
 
Also:
  1.  All Reminders include 2 way communication.
  2. A Text Reminder is considered a 160 character text or less.  Each additional 160 character block counts as 1 reminder.
  3.  Free and discounted accounts offered for non-profits.

Ease of Use

AppointmentReminders.com provides a user-friendly interface that allows you to create send and monitor reminders. It also provides an extensive help section as well as many tutorial videos.

Customer Support & Training

AppointmentReminders.com provides excellent customer support including free onboarding. The onboarding includes a complete walkthrough of how to use the system as well as setting up your reminders.

They also provide the following:

  • Email Ticketing System: If you ever need need help with technical issues or further account setup and configuration, you can easily create a ticket that will be followed up with quickly by a live person.
  • Live phone support: Call a local or 800 number to reach a live agent during business hours.
  • Chat: Send chat requests during business hours and reach a live agent.

Company Location

Auckland, New Zealand

Services Offered

  • Appointment Reminders
  • Online Booking

Outreach Methods Offered

  • Automated Calls
  • Text Reminders (SMS)
  • Email Reminders

Customization & Personalization

System includes templates that you can customize to your needs. You can also write your own messages from scratch.

Calendar Integration

AppointmentReminder.com offers several Calendar Integrations

  • Google Calendar
  • Outlook 365
  • Redtail CRM
  • iCloud
  • Teamup
  • Zoho
  • More

2 Way Communication

Appointment Reminder app supports two-way communication enabling you exchange real-time messages with your clients.

HIPAA Compliance

Appointment Reminder is HIPAA Compliant. They do the following to safe guard your information.

  • Secure Socket Layers (SSL) to transmit all data
  • HIPAA Compliant Databases and Servers
  • Encrypted data storage using industry standard AES-256 database encryption keys.
  • Unique usernames for tracking user identity
  • Automatic logging off after a predetermined time of inactivity
  • All user names and passwords stored in our database are encrypted.
  • Disabled Accounts after multiple failed attempts

Integration with CRM or Practice Management Software

  • Integration with Redtail CRM

Reporting and Analytics

AppointmentReminder.com offers several reports that are available to run through their interface:

  • Billing History
  • Transactions
  • Appointment Report
  • Scheduled Reports
  • Reminder Counts Report

Scalability

AppointmentReminder.com offers several account tiers

  1. Standard accounts include 400 Reminders per month
  2. Pro accounts include 800 Reminders per month
  3. Enterprise accounts include 3200 Reminders per month
  4. Customized plans are also offered

Multi Language Support

  • English
  • Spanish
  • French
  • German
  • Italian

Pricing

  1. As of the time of posting the prices are:
  2. Standard Accounts (up to 400 reminders per month) $29 per month.
  3. Pro Accounts (up to 800 reminders per month) $49 per month.
  4. Enterprise Business Accounts (up to 3200 reminders per month) $149 per month.

Ease of Use

AppointmentReminder.com provides a user-friendly interface that allows you to create send and monitor reminders. There are a few walkthough videos on their YouTube channel as well as a help section.

Customer Support & Training

AppointmentReminder.com offers a live onboarding zoom call.  You can also contact support via phone call or chat.

Company Location

Company location was not listed on their website. A search in national directories did not yield results.

Services Offered

  • Appointment Reminders

Outreach Methods Offered

  • Automated Calls
  • Text Reminders (SMS)
  • Email Reminders

Customization & Personalization

System includes templates that you can customize to your needs

Calendar Integration

  • We could not find information on Calendar Integration

2 Way Communication

This system allows customers to confirm, cancel, or reschedule.

HIPAA Compliance

AppointmentReminder.org says they are HIPAA Compliant but we could not find any specifics about server or data security

Integration with CRM or Practice Management Software

  • Not Provided

Reporting and Analytics

AppointmentReminder.org did not have specifics or examples of reports

Scalability

AppointmentReminder.org offers several account tiers. These are separated by number of reminders per month and number of schedules. They also offer separate plans for Medical Providers.

Multi Language Support

  • AppointmentReminder.org offers English only

Pricing

  1. As of the time of posting the prices for appointmentreminder.org are:
    1. Businesses
      1. $49/mo for 200 Appointments
      2. $99/mo for 500 Appointments
      3. $249/mo for 1250 Appointments
      4. $499/mo for 3000 Appointments
      5. Custom Plans Available
    2. Medical Providers
      1.  $99/mo for 200 Appointments
      2. $199/mo for 500 Appointments
      3. $499/mo for 1250 Appointments
      4. $999/mo for 3000 Appointments

Ease of Use

AppointmentReminder.org looks easy to use but we could only find a very small help section and only one tutorial video.

Customer Support & Training

We could not find any information on how to obtain support other than a link at the bottom of the page to email support@appointmentreminder.org

Company Location

Morgan Hill, CA

Services Offered

  • Appointment Reminders

Outreach Methods Offered

  • Automated Calls
  • Text Reminders (SMS)
  • Email Reminders

Customization & Personalization

Customize your calls, text messages, and emails or use existing scripts.

Calendar Integration

  • Google Calendar
  • Outlook Live

2 Way Communication

ReminderCall offers two-way texting, so you can send reminders and get confirmations in return.

HIPAA Compliance

ReminderCall is HIPAA compliant, HIPAAOne Certified, and provides an industry-standard, signed BAA. HIPAA policy and certification are available upon request.

Integration with CRM or Practice Management Software

  • ReminderCall integrates with many EMRs including AllScripts, Centricity, and Kareo and more.
  • API Offered – However, we could not find any info on the details.

Reporting and Analytics

  • You can activate a daily email appointment reminder report to see a log of your appointment reminder calls and appointment reminder text messages.
  • You automatically receive a monthly summary of all calls and text messages sent from your account.

Scalability

ReminderCall has several account tiers and volume pricing.

Multi Language Support

  • English
  • Spanish
  • French

Pricing

  1. As of the time of posting the prices for ReminderCall are:
  •  $15.50/mo for 130 “Reminder Credits” ( A reminder credit is 1 text or 1 30 second call). Additional Credits are 9.8 cents each.
  • Volume pricing is available for 1000+ reminders per month. Ranges from 9.8 cents per credit to 6.3 cents per credit.

Ease of Use

ReminderCall.com looks fairly easy to use. However we could not find any help documents at all and no tutorial videos.

 

Customer Support & Training

ReminderCall offers support through live phone calls during business hours as well as a support email.

Company Location

Bend, OR

Services Offered

  • Appointment Reminders
  • Online Scheduling
  • Integrated Payments

Outreach Methods Offered

  • Automated Calls
  • Text Reminders (SMS)
  • Email Reminders

Customization & Personalization

Customize your calls, text messages, and emails.

Calendar Integration

AppToto integrates with these calendars:

  • Google Calendar
  • Outlook
  • iCloud

2 Way Communication

Apptoto offers two-way texting, so you can send reminders and get confirmations in return. You can also carry on a text conversation through their interface.

HIPAA Compliance

Apptoto offers HIPAA Compliance.

Integration with CRM or Practice Management Software

Reporting and Analytics

  • We could not find much information on reporting

Scalability

Apptoto offers plans starting at $30 per month through $1000 per month and more

Multi Language Support

Apptoto offers the following languages:

  • English
  • Spanish
  • French
  • Dutch
  • German

Pricing

At of the time of posting the prices for apptoto are:

  •  $30 Basic Plan – Includes up to 450 messages and 3 Users and calendars
  • They have multiple plans going all the way up to $1000. For $1000 you get 15k messages and 100 users and calendars
 

Messages will continue to go out at a rate of $0.12 per message credit unless you tell us not to by turning off the “Allow Overages” option in your account. Overages can be waived if you upgrade to the next plan.

Ease of Use

Apptoto looks fairly easy to use. They also offer many tutorial videos and an extensive help section.

Customer Support & Training

Apptoto offers support through live phone calls during business hours as well as a support email and chat.  Their White Glove on-boarding packages start at $300 with up to 3 hours of dedicated support and setup. 

Company Location

California, USA

Services Offered

  • Appointment Reminders
  • Online Scheduling

Outreach Methods Offered

  • Automated Calls
  • Text Reminders (SMS)
  • Email Reminders

Customization & Personalization

Customize your calls, text messages, and emails.

Calendar Integration

GReminders integrates with these calendars:

  • Google Calendar
  • Outlook
  • Redtail

2 Way Communication

GReminders offers two-way texting, so you can send reminders and get confirmations in return. 

HIPAA Compliance

GReminders offers HIPAA Compliance.

Integration with CRM or Practice Management Software

  • GReminders integrates with many calendars and CRM software but not specifically EMRs. They do however, work with Zoom, Salesforce, and Active Campaign.

Reporting and Analytics

  • We could not find much information on reporting

Scalability

GReminders offers a free account with just email reminders. They also offer several accounts ranging from $8 per month to $99 per month with available add ons.

Multi Language Support

GReminders has the most extensive language and country support of all the companies we researched. A few are:

  • US
  • Canada
  • Chile
  • Australia
  • Denmark
  • France
  • Germany
  • UK
  • Lots more

Pricing

At of the time of posting the prices for GReminders are:

  • Free accounts allow you to connect 1 calendar and send up to 100 emails per month
  • $8 per month – 320 Email reminders and up to 5 calendars
  • $29 per month – 320 Text or Call reminders and 640 Email reminders and up to 10 calendars + HIPAA
  • $99 per month –   320 Text or Call reminders and 640 Email reminders and up to 10 calendars + HIPAA + More
 
If you go over the allotment, GReminders allows you to purchase additional credits with varying costs. 

Ease of Use

GReminders looks fairly easy to use. They also offer many tutorial videos and a knowledge base(which is a little hard to navigate). Also, it was a little difficult to find information on specifics without digging into the help documentation. 

Customer Support & Training

GReminders offers support through email primarily. The also offer the ability to schedule a call with support.

Company Location

Lehi UT – USA

Services Offered

  • Appointment Reminders
  • Online Scheduling
  • Bulk Campaigns

Outreach Methods Offered

  • Automated Calls
  • Text Reminders (SMS)
  • Email Reminders

Customization & Personalization

Customize your calls, text messages, and emails.

Calendar Integration

SolutionReach does not offer calendar integration

2 Way Communication

SolutionReach offers two-way texting, so you can send reminders and get confirmations in return. Message patients individually or create batch messages for maximum efficiency.

HIPAA Compliance

SolutionReach offers HIPAA Compliance.

Integration with CRM or Practice Management Software

SolutionReach claims to integrate with over 400 CRMs and EMRs including:

  • Dentrix
  • Practice Works
  •  AcuityLogic
  • Epic
  • Allscripts
  • Kareo
  • More…

Reporting and Analytics

We found many reports offered by SolutionReach including:

  • Report for sent surveys
  • Report of sent review invitations
  • Report of patients birthdays
  • Report of patient text messages
  • Reports of patients with a scheduled reminder
  • More…

Scalability

Multi-location reporting gives you visibility across your organization, so you can identify how to improve and scale. 

Multi Language Support

SolutionReach offers English and Spanish

Pricing

SolutionReach claims that “No two practices are the same. That’s why we’ll work together to identify the features and pricing best suited to your practice. Check out our package overview, then let’s talk.”

So we could not find any pricing on their page. This usually means that it’s expensive! According to softwarepundit, the prices are as follows…

Solutionreach pricing information is below. Pricing is often reduced if several tools are purchased in a bundle.

  • $299 per month for base platform and SR Conversations & SR Pay
  • $399 setup fee (sometimes waived)
  • Add-on monthly cost: $39 for Telehealth, $79 each for SR Schedule, SR Intake, SR Spotlight; $99 for SR Smart Reviews

Ease of Use

SolutionReach looks relatively easy to use and has a lot of features. 

Customer Support & Training

SolutionReach offers support via phone. They also have a support center with help topics and how-to videos.

Company Location

Brooklyn, NY USA

Services Offered

  • Appointment Reminders
  • Online Scheduling

Outreach Methods Offered

  • Text Reminders (SMS)
  • Email Reminders

Customization & Personalization

GoReminders offers complete flexibility, allowing you to customize the appointment reminders your customers see. Simply go to the settings, look for the “Message Templates” heading, and click the orange “Create New” button to create a new template.

Calendar Integration

GoReminders offers integration with these calendars:

  • Google
  • Outlook
  • iCloud
  • More

2 Way Communication

GoReminders 2-Way SMS/Email Messaging feature allows you to send and receive SMS and email messages within GoReminders. With just a few clicks you can respond to customer replies. Additionally, customers can also reply to your reminder messages, one-off messages, and blasts. Furthermore, you can send a message to the customer without creating an appointment.

HIPAA Compliance

GoReminders does not offer HIPAA Compliance.

Integration with CRM or Practice Management Software

GoReminders does not integrate with EMRs or CRMs, but they do offer an API.

Reporting and Analytics

We found the following offered reports:

  • Appointment volume
  • Message blast stats
  • Monthly comparison

Scalability

GoReminders has 3 tiers which allow you to switch at any time. However, the highest tier only gives you 75 appts per month at a rate of $200. Additional blocks of 75 are $50.

Multi Language Support

GoReminders claims “GoReminders automatically sends multilingual text reminders or email reminders (or both). All text message and email appointment reminders can be sent in any language you choose because the calendar reminder system is so flexible.”

Pricing

GoReminders offers 3 tiers: 

$25 per month – Allows you to send up to 3 reminders for up to 15 appointments per month.

$50 per month – Allows you to send up to 3 reminders for up to 75 appointments per month.

$75 per month – Allows you to send up to 3 reminders for up to 75 appointments per month. Also includes additional features like Zapier support, access to their api and removal of their branding from your reminders.

There are no contracts but the prices change:

Additional blocks of 75 appointments/month are $60/month (paid monthly)

Additional blocks of 75 appointments/month are $60/month (paid yearly)

Ease of Use

GoReminders looks relatively easy to use. They also have lots of tutorial videos and an extensive help section.

Customer Support & Training

We could not find much info to contact support. They don’t have a support page or a contact us page. This usually means they don’t want you to bother them with your support questions. However, they do have a phone number listed on the bottom of their website.

Company Location

Jupiter FL USA

Services Offered

  • Mass Calling
  • Mass Texting
  • Mass Emailing

Outreach Methods Offered

  • Texts (SMS)
  • Calls
  • Emails

Customization & Personalization

DialMyCalls allows you to customize the messages and allows for variable messaging.

Calendar Integration

DialMyCalls integrates with Google Calendar using Zapier.

2 Way Communication

DialMyCalls offers 2 way texting capabilities.

HIPAA Compliance

DialMyCalls does not offer HIPAA Compliance.

Integration with CRM or Practice Management Software

DialMyCalls does not integrate with EMRs or CRMs, but they do offer an API.

Reporting and Analytics

DialMyCalls offers detailed Voice and Text Message Broadcast Reports.

Scalability

DialMyCalls has several account tiers as well as a pay-as-you-go plan which is probably good for companies that have wide variations in usage from month to month.

Multi Language Support

We could not find info on multiple language support. They operate in the US and Canada only.

Pricing

DialMyCalls offers several tiers: The pricing changes a bit based on the plan and usage you select. These prices are base level:

  • $6.74 per month – Send calls, texts and emails to the same group of people each month. (Max 25)
  • $8.99 per month – Send calls, texts and emails to different people each month. (Max 150)
  • Pay as you go – Starts at $10 per month for 140 credits. 
  • They also offer bulk pricing

Ease of Use

DialMyCalls looks relatively easy to use. They also have lots of tutorial videos and a FAQ section.

Customer Support & Training

DialMyCalls offers support through chat, live call, and an email ticketing system.

Appointment Reminder Service Name
What's Offered
Summary
Price
  • $ = Less than $100 per month for 1700 reminders
  • $$ = $100 – $199 per month for 1700 reminders
  • $$$ = $200 – $299 per month for 1700 reminders
  • $$$$ = over $299 per month for 1700 reminders
  • Call, Text, and Email Reminders
  • Service in U.S.A and Canada
  • Very Customizable
  • Link Google Calendar
  • English and Spanish Languages
  • HIPAA Compliance
  • EMR Integration
  • API for Custom Integration
  • Coding Integration Samples
  • Upload Excel or CSV Files
  • Live Support
  • Extensive Help Section
  • Lots of Tutorial Videos

AppointmentReminders.com is for any company, individual, or medical provider operating in the U.S. or Canada. 

It is also a good choice for anyone looking to integrate their EMR into our service. As we provide many different options.

We pride ourselves on customer engagement and satisfaction. That’s why we offer excellent support including extensive help docs, tutorial videos, and live support.

Our prices are the best in the industry. 

  1. As of the time of posting the prices are:
  2. Express Accounts (up to 100 reminders per month) $9.95 per month.
  3. Personal Accounts (up to 400 reminders per month) $29.95 per month. (7.5 cents each after that)
  4. Small Business Accounts (up to 900 reminders per month) $59.95 per month.  (6.6 cents each after that)
  5. Premium Accounts (up to 1700 reminders per month) $99.95 per month.  (5.9 cents each after that)
  6. Volume Pricing:
    1. 5k to 10k per month 5.6 cents per reminder
    2. 10k to 20k per month 5.4 cents per reminder
    3. 20k to 100k per month 5.2 cents per reminder
    4. Over 100k per month 5 cents per reminder
  7. Integration Service: Additional $100 per month and includes custom parsing of files.
 
Also:
  1.  All Reminders include 2 way communication.
  2. A Text Reminder is considered a 160 character text or less.  Each additional 160 character block counts as 1 reminder.
  3.  Free and discounted accounts offered for non-profits.
 
As a comparison, we determined the price to send 1700 text reminders from AppointmentReminders.com to be approximately $99.95 per month.
  • Call, Text, and Email Reminders
  • Very Customizable
  • Service in Multiple Countries
  • Link Google and Outlook Calendars
  • Multiple Languages
  • HIPAA Compliance
  • Limited EMR Integration
  • Live Support
  • Limited Help Section
  • Some Tutorial Videos

AppointmentReminder.com is a good choice for businesses who send reminders to multiple countries including New Zealand, and the UK.

They also offer lots of different language options.

They also may be a good option for people looking to integrate with Outlook Calendars.

AppointmentReminder.org has very competitive pricing as well. Some of the most inexpensive that we have found and competitive with our pricing.

 

Prices are 

$29 per month for 400 reminders 

$49 per month for 800 reminders

$149 for 3200 reminders.

 However, they don’t offer any pricing tiers between $49 – $149 per month. Also, they do not say what the cost of going over your allotment is. This usually means its expensive. We guessed that they are $12 cents each for our pricing comparison below.

As a comparison, we determined the price to send 1700 text reminders from AppointmentReminder.com to be approximately $157 per month.

  • Call, Text, and Email Reminders
  • Somewhat Customizable
  • No Calendar Linking
  • English Only
  • HIPAA Compliance
  • No EMR Integration
  • Upload Excel or CSV Files
  • Email Support Only
  • Small Help Section
  • Limited Tutorial Videos

AppointmentReminder.org is a calendar driven services that allows you to schedule appointments and send reminders out. It does seem to be more of a scheduling and reminder software combined, rather than a reminder service that allows you to connect calendars or EMRs. 

It may be a good choice for practices operating in the U.S. who are looking for a scheduling software that also sends out reminders.

The support looked to be rather limited in terms of help documentation, tutorial videos, and live support.

The pricing is a little pricey but again, you are getting scheduling software as well.

 

Prices are 

$49 per month for 200 appointments up to $499 for 3000 appointments.

For Medical Providers, the prices are

$99 per month for 200 appointments up to $999 for 3000 appointments.

Also, they do not say what the cost of going over your allotment is. This usually means its expensive. We guessed that they are $12 cents each for our pricing comparison below.

As a comparison, we determined the price to send 1700 text reminders from AppointmentReminder.org to be approximately $253 per month.

  • Call, Text, and Email Reminders
  • Somewhat Customizable
  • Links with Google and Outlook Live
  • English, Spanish, French
  • HIPAA Compliance
  • EMR Integration
  • Upload Excel or CSV Files
  • Email and Phone Support Only
  • No Help Section Found
  • Limited Tutorial Videos

ReminderCall is an appointment reminder platform that offers simple tools that make it easy to create and send automated calls, text messages, and emails. The ReminderCall API allows developers to create connections between ReminderCall and their own services, such as calendars and practice management systems.

It may be a good choice for practices operating in the U.S. or Canada and looking to send reminders in French as well as English and Spanish.

The support looked to be rather limited in terms of help documentation, tutorial videos, and live support. We could not find and help documents and only 1 tutorial video on YouTube.

The pricing model is a little hard to understand but seems to be about average.

 

Prices are 

$15.50/mo for 130 “Reminder Credits” ( A reminder credit is 1 text or 1 30 second call). Additional Credits are 9.8 cents each.

Volume pricing is available for 1000+ reminders per month. Ranges from 9.8 cents per credit to 6.3 cents per credit.

As a comparison, we determined the price to send 1700 text reminders from ReminderCall.com to be approximately $158 per month.

  • Call, Text, and Email Reminders
  • Customizable
  • Links with Google, iCloud and Outlook
  • English, Spanish, French, Dutch, German
  • HIPAA Compliance
  • EMR Integration
  • Upload Excel or CSV Files
  • Email, Phone, and Chat Support
  • Extensive Help Section
  • Many Tutorial Videos

Apptoto is designed to work with your existing workflow and calendar. Remain in complete control of your calendar while Apptoto works in the background for you. They also provide online scheduling as well as the ability to collect payments through their calendar

It may be a good choice for practices operating in the U.S. who would like their clients to schedule directly through them. It also allows companies to collect payments directly through the interface, which seems to be unique to apptoto.

The support looked to be fairly extensive as well as having a fair amount of YouTube videos.

The pricing is pretty good unless you go over your monthly allotment. They additional messages are 12 cents each unless you upgrade to the next plan.

At of the time of posting the prices for apptoto are:

  • $30 Basic Plan – Includes up to 450 messages and 3 Users and calendars
  • They have multiple plans going all the way up to $1000. For $1000 you get 15k messages and 100 users and calendars
 

Messages will continue to go out at a rate of $0.12 per message credit unless you tell them not to by turning off the “Allow Overages” option in your account. Overages can be waived if you upgrade to the next plan.

As a comparison, we determined the price to send 1700 text reminders from Apptoto.com to be approximately $116 per month (paid annually) or $149 per month (paid monthly) .

  • Call, Text, and Email Reminders
  • Customizable
  • Links with Google, Redtail and Outlook
  • English, Spanish, French, Dutch, German Lots more…
  • HIPAA Compliance
  • No EMR Integration
  • No Uploading of Excel or CSV Files
  • Email and Phone Support
  • Extensive Help Section
  • Many Tutorial Videos

GReminders is designed to work seamlessly with many calendar applications. It provides the ability for customers to schedule appointments and receive confirmations through an online booking system. It offers a lot of calendar and CRM integrations but does not seem to integrate with many EMRs specifically.

It is a good choice for companies who want an external scheduler for their customers and who want to integrate their calendars into it. It is also a good choice for companies operating in many different countries.

The support looked to be fairly extensive as well as having a fair amount of YouTube videos.

The pricing is pretty good but you can only send emails unless you get a $29 per month account or higher.

At of the time of posting the prices for GReminders are:

  • Free accounts allow you to connect 1 calendar and send up to 100 emails per month
  • $8 per month – 320 Email reminders and up to 5 calendars
  • $29 per month – 320 Text or Call reminders and 640 Email reminders and up to 10 calendars + HIPAA
  • $99 per month –   320 Text or Call reminders and 640 Email reminders and up to 10 calendars + HIPAA + More
 
If you go over the allotment, GReminders allows you to purchase additional credits with varying costs. 
 
As a comparison, we determined the price to send 1700 text reminders from GReminders.com to be approximately $125 per month.
  • Call, Text, and Email Reminders
  • Customizable
  • No Calendar Linking
  • Links with lots of EMRs
  • English and Spanish
  • HIPAA Compliance
  • Uploading of Excel or CSV Files
  • Phone Support
  • Extensive Help Section
  • Many Tutorial Videos

SolutionReach is a reminder platform that offers online scheduling, text, call, and email reminders, and more. They integrate with many EMRs specifically for Dental, Vision, and Medical.

It is a good choice for dental, vision, and medical companies who want an external scheduler for their customers and who want to integrate their ERMs into it. 

The support looked to be fairly extensive. They claim to have over 650 how-to articles and videos.

The pricing is very high. They don’t list the prices on their website but from what we could find, the monthly rates start at $299 and go up from there.

SolutionReach claims that “No two practices are the same. That’s why we’ll work together to identify the features and pricing best suited to your practice. Check out our package overview, then let’s talk.”

So we could not find any pricing on their page. However according to https://www.softwarepundit.com/solutionreach, the prices are as follows…

Solutionreach pricing information is below. Pricing is often reduced if several tools are purchased in a bundle.

  • $299 per month for base platform and SR Conversations & SR Pay
  • $399 setup fee (sometimes waived)
  • Add-on monthly cost: $39 for Telehealth, $79 each for SR Schedule, SR Intake, SR Spotlight; $99 for SR Smart Reviews.

As a comparison, we determined the price to send 1700 text reminders from SolutionReach to be approximately $299-$399 per month. Also there is a $399 Setup fee.

  • Text, and Email Reminders
  • Customizable
  • Lots of Calendar Linking Options
  • No EMR Integration
  • Multiple Languages
  • No HIPAA Compliance
  • Uploading of Excel or CSV Files with customer info only – no reminder info
  • Phone Support
  • Extensive Help Section
  • Many Tutorial Videos

GoReminders is a reminder service that sends email and text reminders only. They include their company branding in the reminders unless you spend $75 per month or more. They integrate with many calendars but no EMRs and are not HIPAA compliant.

It is a good choice for small companies who want an easy to use system without a lot of bells and whistles. Also, this is the only one we reviewed that does not offer calls. 

The support looked to be fairly extensive. They have a lot of YouTube tutorials and help documentation.

The pricing is extremely high. For $75 per month you can only send up to 3 reminders for 75 appointments per month. After that you need to pay either $50 or $60 for a block of another 50 (depending on whether you pay by month to month or yearly.

GoReminders offers 3 tiers: 

$25 per month – Allows you to send up to 3 reminders for up to 15 appointments per month.

$50 per month – Allows you to send up to 3 reminders for up to 75 appointments per month.

$75 per month – Allows you to send up to 3 reminders for up to 75 appointments per month. Also includes additional features like Zapier support, access to their api and removal of their branding from your reminders.

There are no contracts but the prices change:

Additional blocks of 75 appointments/month are $60/month (paid monthly)

Additional blocks of 75 appointments/month are $60/month (paid yearly)

As a comparison, we determined the price to send 1700 text reminders from GoReminders to be approximately $1300 per month.

  • Text, Call and Email Mass Messaging
  • Customizable
  • Links with Google Calendar
  • No EMR Integration
  • Offers an API
  • English Only
  • No HIPAA Compliance
  • Uploading of Excel or CSV Files
  • Text, Email, Phone Support
  • Small Help Section
  • Many Tutorial Videos

DialMyCalls is a little different than the appointment reminder options. We included it because they specialize in mass communications.

It is a good choice for companies that are looking for a way to send messages out quickly to a lot of people. Some examples are schools, emergency notifications, and more…

The support looked to be fairly extensive. They have a lot of YouTube tutorials and help documentation.

The pricing is reasonable. However, the pricing model is hard to compare to traditional appointment reminder services.

DialMyCalls offers several tiers:The pricing changes a bit based on the plan and usage you select. These prices are base level:

  • $6.74 per month – Send calls, texts and emails to the same group of people each month. (Max 25)
  • $8.99 per month – Send calls, texts and emails to different people each month. (Max 150)
  • Pay as you go – Starts at $10 per month for 140 credits. 
  • They also offer bulk pricing

As a comparison, we determined the price to send 1700 texts from DialMyCalls to be approximately $100 per month.

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