Patient communication is a vital component to a successful office. Patient communication builds loyalty, improves customer service and encourages referrals. This is why having an adaptable tool, such as appointment reminders, is a necessary feature. You can easily do improve patient communication with our appointment reminder system, and we’re going to show you how.
Go beyond just Appointment Reminders and engage
Using appointment reminders as a convenient tool for patient communication is great for your practice. If you’re already using them, then you know you are decreasing your no-shows. In some cases by as much as 80%! But you can also be using the same system to improve your patient care by sending out alternate reminders for convenient communication.
With AppointmentReminders.com you can schedule appointment reminders with your existing calendar and integrate the two systems. You also have the option to integrate your CRM. These reminders can be automated for seasons such as flu season, allergy season, winter, and more. Show your patients you care by going beyond their appointment and creating opportunities to discuss their health.
Use patient communication to request feedback
Patients have been shown to truly appreciate when their doctor takes the time to listen to their feedback. However, attempting to do this individually may be unrealistic, especially for a very busy practice. Using the appointment reminder technology, you can create and send short surveys to a mass list of your patients.
You can also create a full online survey and use the same system to remind your patients to complete the survey online. This is a great tool that is used often as soon as a service is rendered. In fact, you may have experienced this yourself used by other businesses. Whichever option you use, your patients will want to opportunity to give you their feedback.
Use appointment reminders to set new appointments
The term “appointment reminders” can be misleading because the tool is so much more than that. Instead of only using the system to decrease your no-shows, you can also use it to create appointments and increase your business. Many practices have seen an increase in appointment setting when they use a text message to nudge their patients to set their next appointment.
AppointmentReminders.com can do many things to improve your patient outreach. We also offer advanced integration so you can manage your existing programs together. Start with our 30-day free trial and then pick the plan that’s right for you.