Ongoing engagement with your patients is no longer only a way to ensure patients stay up to date with their treatments. Ongoing engagement can be a key for your practice, especially with the shift toward value-based payment models in all areas of health care.
Many patients find their doctor’s recommendations and discharge papers sent home with them to be overwhelming. At first the treatment might seem simple. However, in many cases after treatment, patients may find retaining the information to be a challenge. Technology is capable of putting detailed, real-time information in the palm of your patient’s hands. This encourages engagement with your patients and also give them the confidence to follow your treatment.
Using secure messaging is an opportunity to give your patients information in a more accessible and digestible format. It leaves your patient feeling more in control and empowered with their health.
Ongoing engagement with your patients is also an opportunity to build relationships with them. For many patients, having direct contact with their health care provider is imperative to their overall personal care. Today, many studies show people prefer to communicate through email and text messages instead of over the phone. This means the many phone calls your staff makes per day could be time used in a more efficient manner.
With secure messaging apps, such as appointmentreminders.com, you have a more convenient method to communicate with your patients. AppointmentReminders.com is a HIPAA-compliant secure messaging platform used to improve patient and provider communication. Using this platform you will reduce no-show appointments. You and your staff will also streamline a two-way dialogue without sacrificing your security and privacy.
Using text messaging is not an appropriate means of ongoing communication between a patient and provider. However, many practices are adopting enterprise-grade, HIPAA-compliant, secure messaging applications. These mimic the look and feel of SMS text messaging. While AppointmentReminders.com doesn’t provide an interactive communicative platform, we do provide a tool that will decrease your patient no-shows and increase your business. Start by signing up for a free 30-day trial now!