How To Deal With Unhappy Patients in 4 Steps

unhappy patients

Unhappy patients can be quite a challenge for front office staff. Either way and whatever the cause, your office staff should be trained and prepared to manage unhappy patients. Here are four simple yet effective steps to managing unhappy patients. Use appointment reminders to help with communication Appointment reminders are an excellent platform for easy…

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How To Recognize Early Alzheimer’s Disease

Alzheimer's

In honor of World Alzheimer’s Month, this article is focused on five warning signs of Alzheimer’s Disease. Knowing what to look for can be the difference and if you do notice any of these signs you should make an appointment with your doctor immediately. Memory loss that disrupts daily life Forgetting recently learned information is…

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Three Tricks Everyone Needs When They Use Appointment Reminders

appointment reminders

Appointment Reminders have been shown to increase no-shows by as much as 80%. This staggering number is a direct effect to any businesses’ bottom line. But, more importantly, how you use this feature can have a big impact on your results and your customer experience. Here are three tricks everyone should know when they use…

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Why Should You Send An Appointment Reminder One Hour Ahead?

appointment reminder

We recently launched a new feature on our appointment reminder system. This new feature would allow you to send an appointment reminder one hour ahead of your patient’s appointment. This feature has so many benefits and there are many ways in which you can use it. Send A Quick Reminder The most obvious benefit to…

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New Feature – Send a Reminder an Hour Before the Appt

Appointment Reminders Logo

I am excited to announce that we have just added a new feature to our service. You now have the ability to send reminders a configurable number of hours before the appointment time. This is a great way to send your customers a last-minute reminder for their appointment. In this tutorial, I’ll take you through…

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How To Use Appointment Reminder To Increase Positive Reviews

positive reviews

Positive reviews are a key piece of credibility for your business. In fact, reviews are so important, that if you should be implementing a strategy to receive positive reviews. A benefit of text message appointment reminders is you can use it as a tool to encourage positive reviews and decrease negative ones. The purpose of…

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How Appointment Reminders Can Be Used To Save Pets

appointment reminders

Appointment reminders are a very useful tool for patients. But how many people consider their pets to be patients? Well you should! As soon as you walk into a vet office with your pet, they are the patient. And like everyone else, they need annual check ups and medicine and a doctor. So why isn’t…

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Which Businesses Need To Use Automated Appointment Reminders

appointment reminders

If your business counts on customer loyalty then you should consider investing in some great customer service tools. One of which you may already be familiar with – automated appointment reminders. Not only is this tool a big win for your business, it is also a great customer service benefit for your customers. Automated Appointment…

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Mastering Your Front Desk Etiquette

front desk etiquette

Many offices, maybe even yours, underestimate the power of their front office etiquette. From first impressions to continuing patient care, your front office is the smile on the face of your business. So make sure your staff has mastered their front desk etiquette with these three tips. Front desk etiquette basics It’s easy to get…

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The Real Cost Of Missed Medical Appointments

missed medical appointments

The real cost of missed medical appointments aren’t just dollars. The number is also in people. The United States along spends $2 Trillion in treating preventable long-term disease. If that doesn’t scare you, how about the $150 billion annual cost as a result of missed appointments? The solution is an appointment reminder system The good…

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