After connecting your Jobber account to AppointmentReminders.com, you can customize how reminders are sent for both upcoming appointments and future maintenance services. This page explains each available setting and how it affects your reminder workflow.
You can choose whether to send appointment reminders, maintenance reminders, or both. For each reminder type, you can select the reminder template that will be sent to your customers. Maintenance reminders can also be configured to send automatically a specified number of days after a completed job, making it easy to stay connected with customers and encourage repeat business.
In addition, you can choose whether customer confirmations are written back to Jobber as Job Notes or by updating the Jobber visit title. Once configured, these settings allow AppointmentReminders.com to automate customer communication while keeping your Jobber records up to date.
Jobber Settings #
The following settings allow you to customize how AppointmentReminders.com works with your Jobber account.
Company ID #
Your unique AppointmentReminders.com Company ID. This value is used when connecting your Jobber account and cannot be changed from this page.
Username #
Displays the username of your main AppointmentReminders.com account. This must be the primary account username used when authorizing the Jobber integration.
Enable Jobber Integration #
Enables or disables the Jobber integration for your account. When disabled, AppointmentReminders.com will not import appointments from Jobber or send reminders through the integration.
Write Confirmations to Jobber Notes #
When enabled, customer confirmation responses such as Confirmed, Cancelled, or Reschedule Requested are written back to the associated Jobber job as a Job Note. This provides a permanent history of reminder responses within Jobber.
Write Confirmations to Jobber Title #
When enabled, AppointmentReminders.com updates the Jobber visit title to indicate that a customer has confirmed the appointment. This allows your office staff and technicians to quickly identify confirmed appointments directly from the Jobber schedule.
Send Appointment Reminders #
Enables automatic reminders for upcoming Jobber appointments. When selected, additional options become available for choosing which reminder template will be sent to customers.
Appointment Reminder Type #
Select the reminder type that will be used for all imported Jobber appointments. The selected reminder type determines the message content, delivery methods (text, email, phone call), timing, and other reminder settings that have been configured in AppointmentReminders.com.
Send Maintenance Reminders #
Enables automatic maintenance reminders for customers after a completed Jobber job. When enabled, you can select a maintenance reminder type and specify how long to wait before the reminder is sent.
Maintenance Reminder Type #
Select the reminder type used for maintenance reminders. This reminder type controls the message content and delivery settings for maintenance follow-up reminders.
Maintenance Reminder Interval #
Specifies the number of days to wait after a Jobber job has been completed before sending the maintenance reminder. For example, entering 180 will automatically send the selected maintenance reminder approximately six months after the completed job.
