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Text Messages Page - View inbound and outbound text messages and send replies

The "Text Messages Page" will display a list of all the text messages (inbound and outbound) during the timeframe entered. You can also reply to inbound text messages from this page.

Text Messages

By default, the Text Messages Page will show you all of your text messages from yesterday and today. You can change this time frame or return results for a specific customer last name or phone number.

Narrow Down Your Results by Changing the Following Fields:

  • Text Message Start Date: Enter the start date for the text messages you want to view
  • Text Message End Date: Enter the end date for the text messages you want to view
  • Last Name: Leave blank to return all results or enter a Last Name to narrow the results
  • Phone Number: Leave blank to return all results or enter a Phone Number to narrow the results

Understanding The Rows in Your Results:

Your results will contain a row for each text message that matches the search fields that you have entered:

  • Name: The name of your customer/patient that sent or received the text message
  • Phone Number Texted: The phone number of your customer/patient that sent or received the text message
  • Name: The name of your customer/patient that sent or received the text message
  • Text Message Content: The content of the inbound or outbound text message
  • Date and Time: The date and time that the text message was sent
  • Red Rows: Red rows indicate that the text message failed.  For text messages, it usually means a non-mobile or bad number.

Reply to inbound text messages

You can send a quick text reply to any inbound text messages by clicking on the SMS icon icon!

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