Spanish Mapping  

Spanish Mapping of Reminder Types

Spanish Mapping allows you to set up a Spanish version of a “Reminder Type”

Below is a link to a tutorial that will take you through the basic process of setting up your Spanish Mapping.

Tutorial 9 : Creating and Sending Spanish Reminders

How to set up and map Spanish reminders to your English reminders.

First Steps:
Before you create a Spanish mapping, you need to create 2 reminder types: One in English and an Identical one in Spanish.

Click here for help on Reminder Types

Also make sure that you have your customers language preference defined in the customer list. Click here for help on Customers

When you click on “Spanish Mapping”, you will be taken to a screen that shows all of the mappings that you have set up. To get to the “Spanish Mapping page” page, ensure that you are logged into your account. Then find either the “MY COMPANY” box in the upper right hand corner or the “Account Navigation” link. Click on either of these to show the page drop-down list. Then click on “Spanish Mapping”.

Create Spanish Mapping

You can click the pencil icon to edit current mappings or click the button to create a new mapping

  • English Reminder Type: This is the English Version of the reminder type that you are setting up a mapping for.
  • Spanish Reminder Type: This is the Spanish Version of the reminder type that you are setting up a mapping for.

Spanish Mapping

Here are some additional details about Spanish Reminders

  • You do not have to specifically schedule Spanish reminders to your customers whose preferred language is Spanish. You only need to schedule the English version of the reminder as long as you have it set up in the mapping table.
  • With call type reminders only, once you have the mapping set up, if you send the English version of the call, it will add the following message…
    • Press4ForOtherLanguage.wav : por favor, presione quatro para escuchar este llamado en español.. You do not need to add this voice file, it will do it automatically. Then if the caller presses 4, they will hear the Spanish version of the call. This will also set the person’s preferred language to Spanish for future calls.
  • With call type reminders only, once you have the mapping set up, if you send the Spanish version of the call (or person’s preferred language is Spanish), it will add the following message…
    • Press4ForOtherLanguage.wav : Please press 4 to hear this call in English.. You do not need to add this voice file, it will do it automatically. Then if the caller presses 4 they will hear the English version of the call. This will also set the person’s preferred language to English for future calls.

 

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