Online communication is sometimes considered the most difficult form of communication. We might believe the efficiency and clarity of online communication is easy. However, email can be very easily mis-communicated. Here are 3 rules from the experts to keep your email etiquette up to par.

Never Email “Angry”

Emailing with bad news of any kind is a big no-no. If a recent occurrence has put you in a bad mood then you should refrain from emailing immediately after. Tone can be easily misinterpreted. Because an email can seem so informal, many people fall into this trap. Remember that email is forever. Once you send it you cannot take it back.

Respond in a timely manner

If you are running short on time you might be tempted to respond with a one-liner in an attempt to respond quickly. Don’t do it. A one liner will give the impression that you do not value your communication with your colleague. Avoid abbreviating your words, using CAPS or exclamation points, and speaking in short cuts. Emoticons, jargon, or slang is also out. Take the time to write out your response professionally. If you don’t expect or need a response to your email then include “no response needed” at the top of your email.

Beware of the “reply all”

Before you hit “reply all” or copy in others, be sure it is necessary. No one wants to be included in a conversation they are not a part of. Worse yet if it includes sending a bunch of emails back and forth. Do not hit “reply all” unless every member on the email chain needs to know. Take the time to send your messages to the right people.

One of the best features of our automatic appointment reminders is the built in etiquette. We provide templates and layouts for your reminders that you can choose to use or follow. Check out our program by sending yourself a reminder through our online demo.

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