Loyal patients are the backbone of every successful practice. However, creating loyal patients can be a challenge. With the right strategies, you can create loyal patients that will insist on only seeing you and will also refer their friends to you.
1. Communication keeps them coming back
One of the number one complaints by patients is the lack of communication from their medical provider. Simple conversations, like explaining a procedure, can have a big impact.
2. Use technology to provide convenience for your patients
Convenience is a key factor in creating loyal patients. A simple process like automatic appointment reminders that your patient can respond back to via text is huge. There are many affordable programs that are available. Start with AppointmentReminders.com.
3. Offer incentives for referrals
The best way to get a referral is to offer an incentive. Something as simple and as easy as leaving your practice a great review on Google! Ultimately, to get your patients to take action, you will see faster results when you offer something in exchange.
4. You must offer the same consistent five-star service every time
Patients will leave as soon as they feel the customer service has declined. For the same reason, chains are successful, people want consistency. They want to know what to expect every time they arrive. Make sure your staff is all trained thoroughly and all are following the same process.
Now you know how to create loyal patients, but the easiest step is to start with automatic appointment reminders! With affordable prices like AppointmentReminders.com, both your practice and your patients will benefit.