Human Interest

Front Desk Etiquette: A Dentist Office

front desk etiquette graphic of persons hands typing on a keyboard

Your front desk is the first impression of your practice. Proper front desk etiquette is very important, yet many practices skip formal training. Here are three things you want to make sure your front desk never says to your patients. 1. Listing the price schedule over the phone Many patients will shop around before choosing…

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Deal with Rude Patients in 5 Steps

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Some patients are just impatient and some patients are grumpy, either way, you have to know how to deal with rude patients. Here are five easy steps that you can implement with your staff today. 1. Limit communication by using an appointment reminder program Sometimes less is more. This is especially true with patients who…

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How To Add A Push Strategy To Your Patient Engagement

scrabble tiles spelling "implement"

A push strategy proactively sends information to your patients. Studies show 75% of people prefer to receive information via text messages, otherwise known as SMS. In fact, these same studies show 98% of SMS are read. This means SMS is the perfect platform to create and implement a push strategy. Here’s how you get started.…

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Apps for your Patients

Mobile applications have changed the way we communicate with each other. Apps have also changed businesses on multiple levels. Utilizing various applications has opened a world of effective communication. Medical practitioners and patients are no exception. There are a few key apps for your patients that we will highlight below. Some of these new apps…

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3 Tactics to Reduce No-Shows

Patient no-shows are an epidemic. However, medical practices are slowly getting a handle on them using specific tactics to reduce no-shows. While many may claim to have the solution, the fact is some solutions yield much higher results than others. The most effective solutions are the ones you want to use anyways. In this blog…

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