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COVID-19 Vaccination Scheduling and Healthcare Reminders

How is appointment reminders helpful for healthcare providers during the COVID-19 pandemic? Patient communication in the U.S. has increased dramatically. The rate of appointment cancellation and shift to telehealth has also increased. In fact, according to the Centers for Disease Control and Prevention (CDC), 4 in 10 U.S. adults are avoiding medical care because of concerns related to…

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How To Deal With Unhappy Patients in 4 Steps

unhappy patients

Unhappy patients can be quite a challenge for front office staff. Either way and whatever the cause, your office staff should be trained and prepared to manage unhappy patients. Here are four simple yet effective steps to managing unhappy patients. Use appointment reminders to help with communication Appointment reminders are an excellent platform for easy…

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New Feature – Send a Reminder an Hour Before the Appt

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I am excited to announce that we have just added a new feature to our service. You now have the ability to send reminders a configurable number of hours before the appointment time. This is a great way to send your customers a last-minute reminder for their appointment. In this tutorial, I’ll take you through…

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Appointment Reminders: Technology You Can’t Live Without

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This is a short story about one woman who was afraid of learning something new, appointment reminders. The fear of new technology was holding her and her office staff back from freeing up their time and increasing business profit. Could this be your office manager? Embracing new technology is intimidating I noticed my dentist office…

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Better Time Management Techniques Are Better Than More Patients

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Effective time management techniques can keep your practice productive and profitable. Time management can be better than more patients when used correctly! Here are some great time management techniques that you can implement today. These techniques will increase your bottom line immediately. 1. Scheduling techniques will reduce stress A well designed day will increase production.…

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4 Ways To Use Text Messages To Increase Your Business

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Text messaging has become an appropriate form of communication between business and consumer. If you aren’t already using text messages to increase your business then you are missing out on a great marketing opportunity. Read one to learn four strategic ways you can use text messages. Appointment Reminders Studies show 90% of text messages are…

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How To Handle Late Patients & Decrease No-Shows

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Do you struggle to manage late patients? Do you want to decrease your no-shows? Every practice has to come to terms with chronically late patients. And like many clinics experience, dealing with late patients can be difficult and frustrating. However, there are tactics and programs that offer a solution to both challenges. A Late or…

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Email Etiquette every professional should know

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Online communication is sometimes considered the most difficult form of communication. We might believe the efficiency and clarity of online communication is easy. However, email can be very easily mis-communicated. Here are 3 rules from the experts to keep your email etiquette up to par. Never Email “Angry” Emailing with bad news of any kind…

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No Follow-Up, No Overtime

If your marketing is working then business is booming. Your phones are ringing and work is increasing, which is great. But more business also means more work and your staff is handling it and possibly doing so through overtime. How do they manage all of that follow up? If you haven’t created a strategy to…

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How to use the English Spanish Mapping Table

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You have the ability to send appointment reminders to your patients in Spanish using the English Spanish mapping table. With our program we want to make this as easy as possible. Here is a short guide on how to use it. This tutorial will detail how to set up a call reminder. Text message and…

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