Auto Service Reminders
In an auto mechanics shop, you can’t afford to lose opportunities for business. You want to be able to fulfill all of your auto services, and you need to free up time! That’s why email and text appointment reminders for mechanics are so important. They can bring powerful new efficiencies to your business and put real money in your pocket! Think of it like this: When you’re devoting time and attention to your appointments, who’s devoting time and attention to your core business? That’s why auto appointment email and text for mechanics and auto service shops can be so beneficial. Automating your auto service and oil change reminders will not only keep your customers happy but will also encourage steady business in the future.
3 ways to Increase Auto Service Productivity
1. Use Auto Service Software
Its 2021 and change is happening at a rapid rate with the use of digital technology. So, it is essential for you to keep up with the digital change and start to use an auto service reminder platform. That puts you on par and better yet ahead of your competitors. Owning a vehicle has become one of the necessities these days. The responsibility of running and maintaining it has become more challenging and therefore the need for better communication. Cars have the ability sync to peoples phones and computers, making everything accessible with one touch. When customers are getting auto services done they are expecting he same accessibility to their auto mechanics. Appointment Reminders will reduce missed appointments and overbooking therefore saving your mechanic’s time.
2. Reduce Employee Turnover Rate
Reliability and consistency are extremely important and is hard to accomplish when you have a high turnover rate of employees which can lead to inexperienced new workers. They would need to be guided into better mechanics which can take time. You can reduce your employee turnover rate by treating your employees well, giving good benefits, perks or incentives. This will also make your customers more comfortable dealing with you when they see the same mechanics each time, they come in for auto work. It’s hard to trust an auto shop when they have a different mechanic working on their vehicle every single time they come in.
Employee turnover can have a negative effect on your auto shop’s culture and your bottom line. It’s costly to keep hiring and training new mechanics and it’s tough to create a work atmosphere that keeps people happy if no one stays longer than a few months. Try these three ways to reduce employee turnover:
- Create an employee engagement strategy. Mechanics who are engaged in their work and with other staff are more likely to produce more, high-quality work.
- Invest in continuing education. If there’s an opportunity to enhance your mechanic’s skills or a need for specialized skills. You can offer to invest in further training. Highly trained employees will only benefit your auto shop.
- Promote work-life balance. Overworked and exhausted employees won’t last and will eventually find another job. Encourage them to spend time with their families, take sick days if they need it, and to have time for things they love outside of the auto shop
3. Customers love a good loyalty program
Having an automated loyalty or rewards program in place is key in encouraging repeat business and staying top-of-mind for your customers. Here are four key elements that every rewards program should have:
- Rewards should be accrued and used for the future
- Customers should be notified when they earn a reward
- Rewards should be transferable to any of the customer’s vehicles
- Customer can get double point for the holidays
Benefits of Appointment Reminders
1. You’ll Spend Less Time on the Phone
With automated appointment reminders, you’ll spend less time calling customers and be interrupted less by incoming calls. By sending your automated email or text notice, you’ll deliver critical appointment-reminder information without taking up your valuable time.
2. More Money in Your Pocket
In your business, you make the most money when you devote most of your time to your core competency auto repairs. Sending automated reminders and other messages to your customers will free-up your time and let you devote that time to your money-making responsibilities.
3. Reduce the Headache of “No-Shows”
Your weekly staffing and scheduling decisions are likely based on the workload you anticipate for that week. Using automated email and text reminders will allow you to minimize the possibility of customers forgetting an appointment. You’ll always know well ahead of time who is coming and who can’t make it.
4. Become More Customer-Friendly
You know how disruptive phone calls “out of the blue” can be. Well, it’s the same way for your customers. So, sending them a much-more-convenient email or text reminder which they can read on whichever device they prefer allows you to offer them maximum convenience.
5 Develop a Healthier and Profitable Relationships with Customers
One of the smartest ways to ensure profitable repeat business is to cultivate a long-term, win-win relationship with your customers. By automatically boosting the quality of your customer care through automated email and text reminders, you’ll be adding a key ingredient for long-term business success.
Most business professionals who use our services experience a huge reduction in no-shows. In fact, a reminder system is worth it financially even if you only prevent ONE no-show. Of course, another real benefit is that you won’t have to spend all day at work waiting for customers who don’t show.