Posts by Nicole Williams

The Best Of Automated Appointment Reminders

automated appointment reminders

An efficient office is a profitable office. Do you want to increase your efficiency with minimal learning curve and an overall increase in your bottom line? Automated Appointment Reminders are a good start, and here’s why you need to start using them right now. Reduce No-Shows Automated appointment reminders have shown to decrease no-shows over…

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3 Signs You’ve Outgrown Your Communications Strategy

communications strategy

When you started your practice, did you ever consider building a communication strategy? In some cases, your marketing strategy will automatically include a communication strategy. And even then, if you have grown, then likely you have also outgrown your communications strategy. Here are 3 signs you’ve outgrown your communications strategy and you need a new…

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Inefficiencies Your Office Should Avoid


Have you noticed your office has some inefficiencies that are slowing down your time or effecting patient experience? In fact, some of these inefficiencies are sneaky that you might not even know they are there! Here are 3 time wasters and solutions that you should be on the look out for. Outdated Business Processes Business…

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4 Reasons Your Business Needs SMS Appointment Reminders

sms appointment reminders

According to the new infographic by SpotOn, less than 5% of scheduled appointments are canceled after a client gets a text reminder. Their report also points out text messages have an open rate of 98%. Which makes sense, since you keep your phone on you pretty much all the time, right? According to Pew Research,…

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Facebook and Instagram’s New Appointment Reminder Tool

appointment reminder tool

Facebook, which owns Instagram, is launching a new feature that would allow you to manage customer information. This includes customer information, accept and appointments and send appointment reminders through the two social media platforms. But is this a good appointment reminder tool for your business? We’ll go into the tool and what you can expect…

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How Automated Appointment Reminders Improve Patient Care

automated appointment reminders

Patient care is the backbone to any successful medical office. If you want to improve your patient care, there are techniques you can immediately implement. Below we highlight some of the most effective techniques, including automated appointment reminders as a top game changer. Start using automated appointment reminders immediately Automated appointment reminders are not only…

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3 Common Patient Care Problems And How To Avoid Them

patient care

In 2017, Johns Hopkins Medicine published a study that ranked medical errors as the third leading cause of death in the United States. That number is staggering. Here are three common patient care problems and how your practice can easily avoid them. Medication Errors Medication errors may include administration of the wrong drug, drug overdoses…

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Send Multiple Reminders Without Bombarding Your Appointment


If you are using automated appointment reminders then you may have chosen only one platform for your communications. In an ideal world, you would send your appointment a reminder via text, email and a phone call. But that does sound like a lot, right? And the last thing you want to do is bombard your…

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How To Improve Patient Experience

patient experience

Building your business around patient experience is the first step in creating a successful practice. The foundation of your process should be structured around your patients’ needs. As a result, you should be constantly working to improve your patient experience. You should regularly evaluate the various steps in your patient flow to ensure patient satisfaction.…

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4 Ways To Improve Your Medical Office

medical office

Even the best medical office should strive to improve their practice to avoid a decline in satisfaction, outcome or revenue. Here are 4 easy and effective changes you can make to improve your medical office. Patient Communication Effective communication goes beyond just talking and listening. There should be mutual respect between your patients and your…

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