How does an automatic appointment reminder program effect the profit of a business? Is there a substantial difference between a business using an appointment reminder system and one that does not? In this appointment reminders case study we will prove the big difference our affordable program can make on your bottom line.

The fact is, missed appointments cost the U.S. healthcare system more than $150 billion a year.

In the first case study, one family practice in Broomfield, Colorado had been spending up to 5 hours per day making phone calls for appointment reminders. Yet, they were still calculating about 95 missed appointments each month. They decided to sign up for an automated reminder service that specifically used text messages. As a result, their no-show rate dropped by more than 40%! Not only did the program decrease their no-shows but it also saved the staff up to five hours per day! This result directly effected their bottom line.

In the second case study, we look at a case study produce by Kaiser Permanente in 2014. The results of their SMS reminder system decreased their no-show appointment cost by 30% per appointment. Their outreach program had a success rate of 96.65% and all of it was done within 30 days.

“It’s really a flip of a coin whether they show up or not,” said Patricia Alafaireet, director of applied health informatics at the University of Missouri.

appointment reminders case study

The solution, as studies have proven, is SMS appointment reminders. The effective text message reminder have decreased a practice’s no-shows by 80%, on average!

According to Mobile Commons, in one review of the literature published in the Journal of Telemedicine and Telecare, hospitals that used text message reminders reduced patient no-shows by almost a third. Another study found that women who were scheduled for breast cancer screenings were 20% more likely to attend their appointments if they received a text message reminder. In 2015, a study commissioned by Apptoto found that patients replied to text message reminders more than calls or emails.

Most patients who miss or skip their appointments often end up needing more costly emergency care down the road. Appointment Reminders will decrease these no-shows as well as increase patient-provider communication. With our costs being as low as 8.3 cents per reminder, there is no reason to test out our system. Find out how much time and money you can be saving right now! Start here with


Mobile Appointment Reminders – Kaiser Permanente Case Study from Chris Costa

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