HIPAA Compliant Medical Reminders

Medical appointments are arguably the most important appointments for your patients. Their health literally depends on showing up. Nevertheless, many medical practitioners experience a high percentage of no-shows until they start using our patient reminders.

We Take Care of Your Patients

Reminding your patients to come to your office is the ethical thing to do. After all, some of your patients really need diagnostic services to prevent a greater health scare down the road. And while patients have to be responsible for their own health to a certain extent, health practitioners should make every effort to encourage compliance with their medical recommendations.
The use of HIPAA compliant medical reminders benefits your office staff as well. Your employees can spend more time on taking care of your patients when they show up instead of tying up the phone lines with reminder calls. Your patients will appreciate it when your receptionist is not rushing them through the check-in process.

Patient Reminders Help Your Office

A lot of appointments are made far in advance. A friendly reminder can encourage your patients to show up even when they don’t remember making the appointment because it was done months ago.
Most medical professionals who use our services experience a huge reduction in no-shows. In fact, a reminder system is worth it financially even if you only prevent ONE no-show. Of course, another real benefit is that you won’t have to spend all day at work waiting for patients who don’t show.

HIPAA Compliance

How are we HIPAA Compliant?
We follow the guidelines of the Health Insurance Portability and Accountability Act of 1996.
  • (a) Recognize that HITECH (the Health Information Technology for Economic and Clinical Health Act of 2009) and the regulations thereunder (including 45 C.F.R. Sections 164.308, 164.310, 164.312, and 164.316), apply to a business associate of a covered entity in the same manner that such sections apply to the covered entity;
  • (b) Not use or further disclose the PHI, except as permitted by law;
  • (c) Not use or further disclose the PHI in a manner that had the Covered Entity done so, would violate the requirements of HIPAA;
  • (d) Use appropriate safeguards (including implementing administrative, physical, and technical safeguards for electronic PHI) to protect the confidentiality, integrity, and availability of and to prevent the use or disclosure of the PHI other than as provided for by this Agreement;
  • (e) Comply with each applicable requirements of 45 C.F.R. Part 162 if the Business Associate conducts Standard Transactions for or on behalf of the Covered Entity;
  • (f) Report promptly to the Covered Entity any security incident or other use or disclosure of PHI not provided for by this Agreement of which Business Associate becomes aware;
  • (g) Ensure that any subcontractors or agents who receive or are exposed to PHI (whether in electronic or other format) are explained the Business Associate obligations under this paragraph and agree to the same restrictions and conditions;
  • (h) Make available PHI in accordance with the individual’s rights as required under the HIPAA regulations;
  • (i) Account for PHI disclosures for up to the past six (6) years as requested by Covered Entity
  • (j) Make its internal practices, books, and records that relate to the use and disclosure of PHI available to the U.S. Secretary of Health and Human Services for purposes of determining Customer’s compliance with HIPAA;
  • (k) Incorporate any amendments or corrections to PHI when notified by Customer or enter into a Business Associate Agreement or other necessary Agreements to comply with HIPAA.

What does that mean?

  • Your connection to our site, including uploading and downloading files is always encrypted.
  • We only store the minimal info to send your reminders.
  • Our servers are secure and PHI is encrypted.
  • We will sign a BAA(Business Associate Agreement) with you. Ours can be found Here. We can typically sign yours as well if you have your own BAA.
HIPAA Compliant Medical Reminders